SC Conjured Referrals
Boost your Shopify brand's reach with referrals and rewards
Rating
4.9
feedback
246
chart
#1,718
All reviews
Rating Breakdown
Review RSS Feed
Oct. 1, 2020
This app is straightforward and a perfect solution to what we were looking for. Easy to set up and get going, also amazing customer service! We had a couple of questions and Char was extremely knowledgable and quick with her support! Thank you so much! Highly recommend.
Thanks for the review! Please let us know if you need help with anything else.
Sept. 30, 2020
Setting up this app was super easy. We looked at a bunch of other referral apps but none were as customizable and easy to use as this one. Aimee on the customer support team was super helpful!
We're thrilled to hear you are having a good experience with Conjured Referrals. Let us know if we can do anything else to help!
Sept. 29, 2020
Poor on almost every front. Let's start with the basics. Most Shopify store owners want simplicity, that's why they look at apps to have 'done the hard work' in terms of development / look / feel of a certain thing and then we can come along and plug it in to our store with hopefully little or (ideally) no fuss. So, if this is what you want then avoid this app. I'm sure they have spent time on some 'back end' bits and bobs but the implementation and set up for this app is laborious and time consuming. The customer seeing 'front end' doesn't even exist! Nothing comes 'ready made' with this app allowing for some simple tweeks to make it your own. Oh no, this is bare bones stuff. Don't be fooled by the images of the app in use by other stores thinking this is what you get, you don't. You get nothing but a simple text page similar to the simple text's you'd send on a phone from the 80's. ALL of the 'examples' they show on the app page are heavily modified /customised examples by the store (can only be done with CSS) and are NOT what you get. The 'out of the box' look and feel to EVERYTHING that they have standard is like graphics from the worlds first computer. Horrid. They say, 'we use the look and feel of the template you use to create the standard look' but there is NOTHING in my store that looks like the junk I got. Essentially they replicated the font. That's it! Then stuck a box around some text and these were meant to be the 'sign up' boxes! And then you try to reach out to customer support. Again, slow, outdated and difficult. I suppose I should have been concerned straight away when I raised a question about their link with 'Facebook' and the support had no idea what I was talking about! Then when I asked about the look and feel and how I can change this I was instructed to completely design a new page myself and then send them the artwork and they would try to match it! Eh?! I don't have time for that! And more importantly I told them 3 times that I would like a sign up page similar to the examples they provided originally (like the nice ones you see on their app page) and yet they seemed unable to follow this instruction. I still don't have it. Why don't (like almost every other app available anywhere) do they not just have a set of pre-designed, well thought out templates where we can simply change the font, colour, add/amend a picture etc. and one simple amendment would be a global change across all the relevant communications? How difficult is that? And this is also an important point. With this app you have to manually change and amend EVERY SINGLE email (there are lots), landing pages and pop ups INDIVIDUALLY. It is absolutely unworkable. Perhaps at some point in the future, and at version 29.6 this app will be something that could be used, but right now I'd advise you to avoid.
I'm so sorry you had a disappointing time with our app! Customer service is something we care deeply about, so I want to apologize that the service you received didn't meet your expectations. I've reached out personally through our support channel to ask for additional feedback and offer assistance specific to your situation, but I also want to address a few things you mentioned in your review here. Out of the box, our referral program pulls in your store's theme and stylesheet, so things like buttons and input boxes are styled using whatever your store theme's CSS. This typically makes it easy for merchants to match their existing store's look and feel, rather than needing to fuss with every element to match. In your case, it sounds like your store's stylesheet didn't have styles for those specific elements. In that case, all those elements can be changed, either using the page style editor, or with custom CSS, and we're more than happy to do that all for you if you'd rather not do it yourself. The reason every email, color, and bit of text is editable is because many merchants care a great deal about having full control over each part of the program. It's important to most of our merchants that they have the ability to fully edit all the imagery and messaging to match their brand exactly, rather than have to deal with a "cookie-cutter" template. Full customization is a feature we believe is an asset to our clients, and allows for referral programs that are highly unique in their design. Finally, all our examples are real stores who are actually using our app, who have generously agreed to be included in our showcase. They've made efforts to make their referral program look and feel fully branded to their store, and so we can't simply copy their designs for other customers. We do offer several layout options out-of-the-box, and as mentioned previously, they leverage your store's CSS. We also offer free styling service to every client on every plan level to help everyone achieve their design goals for their referral program. Again, I'm very sorry you didn't have a good experience with our app. We take all critiques to heart and would love to chat with you about what improvements we can make to better serve your needs.
Sept. 22, 2020
Great service, great speed. Thanks Aimee ! We really had a timely answer and a solution to our question.
Your review means the world to us! Thanks for trying Conjured Referrals. Please don't hesitate to reach out if there's anything else we can do to help!
Sept. 21, 2020
This app meets all of our needs for creating and managing friend referrals and promos. Their customer service is amazing, as they have always been readily available to help whenever needed.
Thanks for using Conjured Referrals. We're here to help if you need anything else!
Aug. 31, 2020
So easy to install and the support team is fantastic! They helped me customize our campaign to fit our site and I was able to get everything live so quickly. Highly recommend!!
Hello! We're delighted to hear about your seamless installation process of the Conjured Referrals app and your positive experience with our support team! Our aim is to make things as user-friendly as possible and to provide top-notch support on your journey. Your kind recommendation is greatly appreciated! Remember, we're always here to help you out with any customization needs or to get things up and running quickly. Your feedback plays a significant role in our continuous efforts to improve our services. Thank you again for your splendid 5-star review! Best Regards, The Shop Circle Team
Aug. 25, 2020
The app does what it says. Everything is very clear and pretty straight forward. Of course, there will be always a few things that you are not so happy with, but they will be there to help you and support you in the best way they can. All the questions I have had and certain types of personalizations I asked for, were all clarified and supported by them. Plus, they are improving their app all the time, so if there's anything you would like to have in your app, they will, for sure, find a way to add it to the near future.
We're ecstatic to hear that you find our app to be clear and straightforward. Your feedback brightens our day and motivates us to continually improve and adapt to our users' needs. Although we're glad to hear you're finding positive results with the Conjured Referrals app, we picked up on your mention of a few areas not living up to your expectations. We truly want to deliver the best experience possible. If anything gives you a reason for concern or doesn't meet your needs, we encourage you to reach out to our support team. Thank you for acknowledging our willingness to help and support you. Please know that your questions and requests for personalizations are opportunities for us to learn and grow. Constant enhancements to our app are one of our top priorities, and we thank you for recognizing our efforts and motivating us to keep going. Your feedback is not just important; it is what guides us to better serve you. Thanks for being an integral part of our journey. Best, The Shop Circle Team
Aug. 24, 2020
It's been an absolute pleasure working with Char and the Conjured team to set up our referral program. We searched around with a lot of other apps and we hit roadblocks with all of them. Conjured allowed for a seamless and customizable experience, and we highly recommend them. They were incredibly responsive and patient with our questions and went above and beyond to get us up and running. We are super excited to see the progress and results of our new referral program!
Thanks for your kind review! Please let us know if we can do anything else to help.
Aug. 24, 2020
Conjured customer support is the BEST I have ever experienced with any app or software. They did free and fast custom setup for my referral program and my rep, Char, was incredibly helpful and attentive.
Thank you for using Conjured Referrals! We love working with our awesome merchants to make sure they and their customers have the best experience possible. Please let us know if we can do anything else to help!
Aug. 13, 2020
Great app - setup was easy, easy to use, and awesome customer support! Does exactly what we need it to do and doesn't need constant "babysitting." Love that we're able to offer Gift Cards for advocate rewards. Also, really appreciate that the app is both easy to use but also offers a ton of customization options, so you have full control.
Thanks for the review! You know where to find us if you need help with anything along the way;)
Aug. 3, 2020
Amazing customer service—fast responses, friendly and informative. Helped with some coded customizations on our site. Super appreciate the Conjured team!
Your review means a lot to us. Don't hesitate to let us know if there's anything else we can do to help. Thanks!
Sept. 2, 2020
Super helpful staff who built a custom feature for us. Always fast response times. And so far, our referral program is working great!
Thanks for your review! We're always here if you need help with anything else!
June 30, 2020
LOVE THIS APP! Best customer service as they also help you customize the entire setup based on your own designs. Thank you!
We're thrilled to hear you are having success with Conjured Referrals! You know where to find us if you need help with anything else;)
June 26, 2020
Love this app and their support! Exactly what I was looking for (refer-a-friend, in a simple onsite page). I tried a ton of others and all were either complicated, not customizable, or wanted to charge a ton). Char with support was super helpful and she got us up and running in minutes. Also, they synch your coupons with Shopify AND Recharge - you want this! Highly recommend.
We’re here to help! Thanks for the review. Please reach out if there’s anything else we can do.
June 19, 2020
Fantastic app and even better support! The app is really easy to use and we've had some great results so far.
That’s great to hear! Please reach out if there’s anything else we can do to help!
June 16, 2020
I installed this app for referral marketing, and it's perfect. Clean, straightforward, easy to use, and their support and free customization is awesome. They were able to turn around a custom referral page in two days! Highly recommend to anyone with an eCommerce business.
We're thrilled to hear you're happy with Conjured. You know where to find us if you need help with anything else!
June 6, 2020
This app is great and the support is fantastic! Char has been awesome at giving me tips on a few queries that I had. The app has a really user friendly back end, which allows you to do everything that you might wish to. I searched through many referral apps and this one is the best value and has the most functionality. Go for it, you will be impressed!
Thanks for trying Conjured. Kiwi Nutrition looks awesome! Please don't hesitate to reach out if there's anything else we can do to help with your campaign.
May 27, 2020
Good app, good support! It does work by inserting the code line to your page content which is great if you have multi-language store and if you care about the loading speed of your website. Also, it is available to customize the style of the page. Support will do it for you for free. You just need to provide them with your design.
Thanks for your review! We're only an email away if you need help with anything else!
May 1, 2020
The customer service for this app has been amazing! They have been extremely supportive and responsive to all of our questions. They also were helpful in seamlessly helping us customize our campaigns!
Thanks for giving Conjured a try! Please don't hesitate to reach out if there's anything else we can do to help;)
April 21, 2020
Just downloaded the app, and so far so good! Char has been great and super responsive with any questions we've had.
Thanks for the feedback! Holler if there's anything else we can do to help!