Relay: AI SMS Cart Recovery
The reviews for Relay are overwhelmingly positive, with users praising its ease of setup, effectiveness in cart recovery, and personalized customer interactions. Many users mentioned that they saw an immediate improvement in conversion rates and revenue after installing the app. The AI agent's ability to match the brand's voice and the quick response from the customer service team were also highlighted as major benefits. Users appreciated the simplicity of Relay compared to other tools they had tried before, with some mentioning that it outperformed more complex platforms like PostScript and Klaviyo.
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We've been thinking of having our customer service team text customers and then we found Relay. I couldn’t be happier with it. Our company is VERY focused on our brand and customer interactions and the Relay AI agent was able to match our voice. Initially we were skeptical as it’s not a real rep, but we’re happy we gave it a shot. I had the app connected & fully functioning in about 5 minutes.
Relay has been so useful for our D2C brand. Our shopping cart recovery rate tripled, that extra revenue has boosted our paid media ROAS dramatically allowing us to increase spend and grow. It works like expected and setup was easy.
I come from an ecom background and needed a cart recovery tool that was more than just templated messages. Relay looked like the fit for my needs and it’s been working great so far. Much simpler than other tools I tried too
I’m new to Shopify and needed some help with the app. I reached out on Livechat and Dany got on a call with me to guide me through everything. Been working smoothly so far
Simple setup and stable performance. We installed it in minutes and immediately saw a noticeable lift in conversion rate; messages feel personal and customers respond well.
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