Repair & Service Ops: Tickets
The reviews for this Shopify App are mostly positive, with users praising its ease of use and the helpful support team. Customers appreciate that the app is packed with features and that the team is responsive and actively improving it. However, there are some negative comments about lagging issues during updates and the inability to put parts into layaway. Overall, the app seems to be highly recommended for businesses looking for a service ticket solution with great customer support.
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The repair system is not perfect but I found this the best to suit or needs. Lot of bugs to work out for our specific needs but they have been very responsive. We check in and repair about 10 items per day and have 2-4 techs working.
This is perfect for what we needed !
Thank you for the review. Glad Repair & Service Ops fits how your shop works. If you ever need a feature or hit a snag, email us and we'll take a look.
When I update it will lag and then give me a 404 and I'll have to start over.
Thanks for flagging this and sorry for the hassle. We've shipped fixes that cut page load work substantially and stop the app showing a misleading "404" when a save fails. I'd like to make sure it's actually resolved for your setup: could you email us at [support] with the screen you were on? Happy to dig in directly.
cant put parts into layaway
Thank you for the feedback. We want to fix this, but we're not clear on what you were trying to do. Could you open a ticket with our support system and describe the steps: what you mean by layaway, and where the parts should have gone? Once we can see the flow you need, we'll look at what it takes to support it.
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