Popcorn Replay Customer Visits
Screen Recorder for Shopify
Rating
4.2
feedback
39
chart
#1,571
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
41%
-
Less than a day
18%
-
Less than a month
31%
-
Less than a year
8%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed. Some users have had negative experiences, such as being charged unexpectedly even after canceling the subscription and not being able to access recordings. On the positive side, many users find the app incredibly useful for understanding customer behavior on their websites, improving conversions, and identifying areas for enhancement. The app is praised for being easy to install, providing valuable insights, and having responsive customer support. Overall, the app seems to offer a valuable service, but there are some issues with charges and functionality on certain themes.
Highlights
Review RSS Feed
All reviews
Sept. 6, 2023
I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.
You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.
Aug. 6, 2023
I was charged for three months and was never able to access over 2,000 recordings! This app isn't worth it .
Hi there, Popcorn was used by your account since October 2020. Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise. Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023. As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section. A charge will be automatically deactivated once the app is uninstalled. We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked. Please let us know if you need any further assistance via email - support@conversionbear.com.
March 28, 2023
Really Awesome, just downloaded it but already shocked that this was possible all this time, wil l really help me out.
Thank you so much for your 5-star review! If there's anything else we can help with, please let us know.
Dec. 28, 2022
Ein tolles Tool um seine Kunden besser zu verstehen. Kann ich jedem nur empfehlen. Tolle Dashboard btw
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