Popcorn Replay Customer Visits
Screen Recorder for Shopify
Rating
4.6
feedback
181
chart
#1,537
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
4%
-
Less than a month
27%
-
Less than a year
54%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising its ability to track customer behavior on their online stores and provide valuable insights for improvement. Users appreciate the ease of installation and use, as well as the helpful customer support. The app is described as useful, powerful, and a must-have for understanding customer interactions. However, there are some negative reviews mentioning issues like inaccurate recordings, limited interface, and lack of response from support. Some users also expressed concerns about the app not working well with certain themes on Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 28, 2023
Excellent App!!! it Help us to improve our e-commerce in a customer vision! I Really Recomend it!!!
Sept. 6, 2023
I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.
You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.
Aug. 6, 2023
I was charged for three months and was never able to access over 2,000 recordings! This app isn't worth it .
Hi there, Popcorn was used by your account since October 2020. Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise. Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023. As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section. A charge will be automatically deactivated once the app is uninstalled. We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked. Please let us know if you need any further assistance via email - [email protected].
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