Popcorn Replay Customer Visits
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, effectiveness in understanding customer behavior, and helpful insights provided. Many users appreciate the ability to track customer interactions on their websites and make improvements based on the data collected. The app is described as valuable for identifying areas of improvement, reducing abandoned checkouts, and enhancing the overall customer experience. Users also highlight the quick installation process and the free plan availability as major advantages of the app. However, there are a few mentions of inaccuracies in store events tagging and limitations in the number of recordings allowed.
Review RSS feed
Great app, excellent value for money, great support. Had a problem with recording initially, but they fixed it in no time.
I got charged unexpected even after canceling the subscription
I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.
You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.
doesn't work on Dawn theme, you can only see the annonce bar, first image, and the footer but all without text, just white background. Same issue as propel replays
Hi there, the app works across dozens of stores who use Dawn - it is not limited by a specific theme. You've mentioned you are experiencing the same issue you had when using a different recording app (Propel). As such - the error is coming from your specific theme files, and not the app. It seems that you are trying to view an app or a custom element which is located on top of your main page. Some elements are wrapped inside iFrames which means we (or any other recording app) do not have access to their code, and can not technically record them in the view. That does not mean they won't show, it just means they would not be presented inside a recording. In these cases, we render widgets as gray blocks. The root cause of apps not able to render iFrames is because the app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video. You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay. If we would record a video - that would make your store unusable as it would take the entire bandwidth. Thank you for your understanding and happy to answer any questions directly - [email protected].
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.