Rating

4.2

feedback

3

Reviews

chart

#5,168

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    100%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the amazing support provided by the app developers and the app's ability to deliver on its promises. Customers have seen significant improvements in repeat purchases, leading to increased customer lifetime value and enabling them to expand their marketing efforts. The app is described as simple to use, easy to set up, and delivering quick results. However, on the negative side, some users have faced issues with customization, with limitations on which products can offer certain options. Additionally, there have been complaints about the app sending multiple emails to customers in error.

Highlights

Positive support and app functionality
Increase in repeat purchases and customer lifetime value
Ease of use and quick results
Customization limitations
Issue with multiple emails being sent

Rating Breakdown

  • 5
    67% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    33% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 21, 2023

The support for this App is amazing and the app does what is promised! If something is missing you just need to contact them and they will help you fix/implement it. THANKS :)

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review! We're delighted to see lots of customers signing up for reminders. It was also great working with you on building a SKU swap that allowed you to offer customers a sample product and the reminder contained the full price product

1 / 5 Share

July 20, 2022

cannot customize at all like only some producst offered replenship option. then at one point the app sent 15 emails to every customer.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for your review, however, as discussed and confirmed with you over email, it is not our app that is responsible for sending out multiple emails to your customers. We investigated this thoroughly and have let you know the name of the app/service responsible should you need to remove it from your store. We'd therefore really appreciate it if you could amend your review to reflect that our app has not caused this issue for your customers please. You're correct in that our Replenish app is fairly rigid in its current format, but it was created to fill a specific requirement for merchants who are experiencing a fair amount of subscriber churn. The app is still in its early stages, but we intend to increase the flexibility of its configurable options as well as the core functionality so that merchants with more specific use cases can use it for their replenishment campaigns. Thanks for trying out Replenish, we'll let you know once we have those additional features that you mentioned!

5 / 5 Share

March 8, 2022

This app is exactly what we needed in our stack. We're seeing a significant increase in the number of people who repeat purchase, helping grow our LTV and allowing us to scale marketing elsewhere. It's super simple to use, easy to setup, and results have come in quickly - what could you want more? Excited to see how it continues to help us grow!

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the great review Justen! Good to hear that Replenish is complementing your stack by filling the gap between one-time purchases and subscription orders with our repeat order reminders.

All reviews

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