Repliva: AI Customer Support

Repliva: AI Customer Support is positioned as an AI-powered support assistant for Shopify merchants that adds order context to customer service workflows. It connects to support inboxes and Shopify data such as orders, tracking, payments, and store policies, then classifies requests and drafts replies using product information, FAQs, and brand voice. The app also supports review-and-send workflows for drafts, follow-up management, and refund inspection, while offering MCP-based integrations for external AI clients like ChatGPT, Claude Code, or a local harness. A compatible MCP setup is required, and the connected AI agent/model are chosen and billed separately.