SaunaSpace review for Report Pundit : Custom Reports

June 18, 2021

Best Shopify reporting app available, period. We use RP to prepare custom reports for all our monthly and quarterly state sales tax returns, affiliate and sales analytics, fulfillment audits. They can do pivot tables and pretty much any customization request I threw at them. Shopify native reports just do not compare. RP allows us to access 100% of shopify api data fields; this is so key to our tax and compliance and other business analytics. More than that though, their support is quick to respond, very knowledgeable about their product, and they are totally willing to help customize the reports and fields for you. We've had a number of situations in which we needed RP to create special formula pivot table fields, customized date ranges and more that were not available in RP when we 1st started using. RP was happy to build out more robust reporting features for us that they've rolled out as default for all their customers. There was even this one time that we had issue with api data from a different app, and only through a custom RP report were we able to validate that there was some Shopify api data that this different app was not bringing in, and we used RP's report to help resolve the other app's API bug. It's refreshing to be able to collaborate with a software provider, have them understand our needs and for them to deliver on the improvements in a timely fashion. This is the mark of real intimate and effective customer support/success, and it's just not common to experience this with software providers. Usually it involves much pulling of teeth. I don't usually have time for reviews, but just had to give this shout-out to RP, keep up the great work!