Reputon YouTube Video Gallery
Reputon YouTube Video Gallery
Rating
4.6
feedback
25
chart
#919
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
4%
-
Less than a month
48%
-
Less than a year
28%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising its ease of use, helpful support staff, and seamless integration with YouTube. Users appreciate the ability to add YouTube videos to their Shopify store easily and customize the display. The app is also commended for not slowing down the site and for its compatibility with Shopify 2.0. However, there are some negative reviews mentioning issues with customization options, formatting limitations, and glitches like not displaying all videos from a playlist. Some users also experienced delays in getting support for specific requests.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 18, 2024
I asked them if I could install a video on the home page before i installed. They said yes, but it turns out barely. The video only installs bottom of the page. I asked them to help me place the video higher. I waited several days. Then I asked them why it was not done hadn't, and they told me they were working on it. I waited more days. Then i got fed up and threatened a bad review. they made some excuses including that my theme is "rare" (my theme is Dawn 2.0 owned by shopify). I told them I knew that it should take an hour to fix and they admitted they have staff once a week. Then finally they moved the video and they placed it in the wrong position, not at all where i had asked for it to be placed. I uninstalled the app.
We sincerely apologize for the experience you had. Unfortunately, our junior support specialist did not provide the level of customer service expected. We appreciate your feedback and will be more careful in our future hires to ensure better customer service. Your experience helps us improve, and we are committed to making things right.
March 23, 2024
I love YouTube and am sure I will use this so much in my Shopify store. I have some ideas of what I'd like to do in regards to video content, but now with YouTube added, the possibility of adding a fun and happy vibe to my store is practically guaranteed. I'm so happy with this service! Thank you, YouTube!
March 7, 2024
Natalie was super helpful and did the things that I requested and overall was pretty nice and helpful! The app works perfectly, not overpriced :) Thanks again!
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