the shine studios review for O:Request a Quote ‑ Hide Price
Aug. 2, 2023
App does not work as promised. Shows potential Retail customers pricing In quote request! and that is not the correct pricing for retail clients! what is the point of hide price if you are going to send them the wrong information. It makes us look bad when I have to explain to them that is not the pricing/
Dear the shine studios Team, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app. We understand the frustration caused by the incorrect pricing information being sent to potential retail customers through the quote request. Upon investigating the matter, we discovered that the problem was due to a checkbox in the email template that was left ticked. This caused the wrong pricing to be displayed in the quote request emails. We already fixed the email template for your account. We deeply regret any negative impact this may have had on your interactions with potential customers. We value your feedback, as it helps us identify areas for improvement. Please be assured that we take this matter seriously, and we will take steps to prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for your continued support. Best regards, Kaylee from Omega Team
