S.H.I.F.T. Event Rentals review for O:Request a Quote ‑ Hide Price
July 29, 2024
This app has become more of a time-consuming troubleshooting process with each update or change. Integrated it into our website to allow for a more streamlined quoting and booking process for our rental business however each update has made our team have to spend more and more time to troubleshoot the app due to functionality issues of the app. Every update has made a different old setting previously in place inaccessible. The app's team are not in a U.S. time zone so very little can be addressed in real time. Most things are addressed overnight which can cause most things to take multiple days to be resolved. The concept had a good framework, and the developers try to receive feedback but very little is resolved in a timely enough fashion for businesses to be able to rely on this app to be used for a core part of the business model. If they were to have a developer on-call 24 hours, it could be a really good app. But the way they do things now is making us want to cancel the annual subscription and find another quoting feature app or leave Shopify all together.
Hi, Thank you for taking the time to share your feedback with us. We deeply regret that our recent updates have caused frustration and extra work for your team. Your experience is important to us, and we are truly sorry for the inconvenience. We understand how critical it is for your rental business to have a seamless quoting and booking process. Your feedback about the challenges with troubleshooting and the time zone differences has been noted. While our team works diligently to address issues as quickly as possible, we realize the need for more immediate support and are actively exploring solutions to improve this, including the possibility of extended support hours. Your suggestion for a developer on-call 24 hours is valuable, and we will consider it seriously as we work to enhance our service. We are committed to making the necessary improvements to ensure our app becomes a reliable and efficient tool for your business. We hope to continue supporting you and demonstrate our dedication to providing a better experience. Thank you for your patience and understanding.
