Pepper Gray Online Store review for O:Request a Quote ‑ Hide Price
Aug. 5, 2024
I spent two days trying to work out how to get this app up and running on my store. What a waste of my precious time. I needed to create different forms for different products. While this plugin has the configuration capability to do this, it actually doesn't work. So I gave up. Also the instructions are written in poor English and can't be followed. Considering the amount they charge per month, I am sure they could hire an English copywriter on Fiverr to improve the user guide.
Hi there, We are truly sorry to hear about the difficulties you’ve faced with our app. We understand how frustrating it can be when things don’t work as expected, especially after investing time and effort. Regarding the issues with form configuration and the user guide, we appreciate your feedback. Our team is working on improving both the functionality and clarity of our instructions to ensure a smoother experience for everyone. If you’re open to it, we’d love to assist you directly to resolve the issues you’ve encountered. Please reach out to our support team at [email protected] with any specific details, and we’ll do our best to help you get everything up and running. Thank you for your feedback, and we hope to have the opportunity to make this right for you.
