Trustico® Online Security review for QS Request a Quote, Hide Price

We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?