Hulk Restock & Back in Stock
The Hulk Back in Stock & Restock Alert App
Rating
4.5
feedback
38
chart
#7,320
All reviews
Rating Breakdown
Nov. 28, 2021
The app has the functions that we are looking for. They were able to change the coding to meet our requirement. The admin panel is slow and sometimes difficult to use, so it would be better if they could improve the usability of the admin panel.
Hi, Thank you for your valuable feedback. We do appreciate you pointing out that the admin panel has been slow for you. We are always so grateful for your feedback and we are working on improving the performance of our app, including the Admin panel. Should you need any assistance from our end, please feel free to reach out to us at any time. Thank you! :)
Nov. 5, 2021
This app kind of does what it's supposed to - just not very well. It's buggy as hell and just as frustrating. After I finally made all the adjustments I wanted, it reset itself somehow and is now pretty much useless to me. What a waste of time and money...
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Sept. 28, 2021
This app falls short and has bugs. The support team have been useless (two weeks with no solutions). First bug, the EMAIL WHEN AVAILABLE button will show on variants that are in stock (which is confusing). Second bug, logo image keeps dropping from the email template.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
March 31, 2021
Easy to use and install. Integrates to match store's theme. Developer was responsive and very helpful with an advanced customization request and an inventory error. Recommended!
Hey there, thanks so much for the review; we're so happy to hear you're happy with our customer support! We definitely pride ourselves on offering top-notch customer support, so if you have any questions, please don't hesitate to get in touch with us!
Feb. 24, 2021
Incredibly unintuitive app, difficult to navigate and impossible to get any kind of support. I downloaded this app for one purpose; to notify my customers when the size they require for a certain product is back in stock. I have had the app for 2 weeks now and still have not had success. The company are extremely unhelpful and it is almost impossible to speak with a human being! Awful experience.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Sept. 15, 2020
I installed this app 12mths ago and had the support guys tweak the button for me, which they were happy to do. I also had one or two minor issues with the email display via Outlook, which they helped iron out. After tweaking their app for me, I promptly forgot to activate it :-( There's been a lot of changes to my store since then. This week I contacted the team again, and asked them if they could re-tweak their button for me so that it looked more organic in my theme. At this point I offered to pay for their services. Amit not only responded to my email, but organised his developer to jump onto the task and they did it for free. A shout-out to Amit personally. Your app is good, but your customer service is excellent. Thank you so much for your assistance and help. I know that if there is any type of issue with your App you will personally jump in and work to resolve it. It's that type of support that makes this App a 'must-have' for any shopify store.
This review made our day! Thank you so much for taking the time to leave us this amazing review. Amit will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Have a beautiful day!
Sept. 9, 2020
Really well done! Ready to use out of the box. But, there are tons of options - so be sure to spend some time reading through each screen before you launch. Support is both responsive and helpful if you need them.
Hey there, thanks so much for the review; we're so happy to hear you're loving our Restock Notifier app! We love the simple, yet elegant features of this app, and are glad you've been utilizing it. :-) You can always reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you have anything in mind :-)
Aug. 7, 2020
This app covered nearly all the functions I required, and any minor customizations I needed were done by a quick, friendly, and very helpful support team.
Hi, Thank you so much for finding our app useful and user-friendly. We appreciate you sharing your great experience with our future merchants. Let us know should you need any help from our end, please. Thank you and have a lovely day!
July 23, 2020
Wonderful experience with the folks. Very responsive and quick attending to the matters as needed. App works like a charm, easy to integrate and setup. Couldn't be happier. Thank You!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! We look forward to seeing your continued success!
July 12, 2020
I have been using this app for a week so far so good. I had to change my themes couple of times, and they were more than willing to help me any time. I love their customer service and app is working fine.This is a new app and i hope they will improve as time goes on. I have few other hulk apps, They are reasonable and works well.
The app looks great on your store! Thanks so much for the review, and for sharing with others in the Shopify ecosystem! We are proud to have you in our Hulk family!
July 4, 2020
The app works occasionally - but whenever we've had more than a handful of notifications it only sends a few before completely giving up. We've check our notifications settings and they should all have gone out. In the end we've had to send nearly 1000 emails ourselves, and weeks later have had nothing apart from 'all seems to be working at our end' from support. We do understand that we may have misunderstood the ramifications of the notification settings, however, we have asked about this and have also had no response and there is next to know documentation to go with the app. When it works its great, but there is also very little flexibility in the system. For example, having emailed people manually when the app failed, we can now see no way to cancel or disable old notifications in waiting, which basically renders the whole app useless as we've had to set the inventory parameters unrealistically high in order to prevent the emails from being arbitrarily triggered and our customers receiving extra emails. We're going to stick with it for a little while longer to see if we can battle through, but with no change will have to move to something coded better, with more flexibility and better support.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 13, 2022
I installed this on Helenskinz Vape Shop NZ and it was a breeze to install, very good customization and simple to complete. If you want to move your button it's not difficult to move it in your Liquid pages. I think it's the Best App I have ever installed on our website/shop, I am looking forward to stock arriving now because a lot of it will be sold very quickly when added to the inventory because many people have already used the buttons on a few different pages and all of them are going to be notified the moment it is in stock. It looks cool, it's just the best feature you could add to your shop. I highly recommend it. Check it out it's well worth the time. Best Shopify App I have ever seen, I would miss it if I didn't have it in a big way! Support is good, had an issue, they fixed it and it all works! In fact they helped me again today betting the button to sit nicely on the phone, it looks great, they are very helpful and do a good job.
Thanks so much for taking the time to leave us a review, and it's great to hear that the app is working well for you :)
May 27, 2020
They were able to fix and make the app work as expected. The only issue was not compatible with a WhatsApp app, so I change it to another WhatsApp app and it worked fine. SMS messages not working in HK. Thanks for your Support.
Hey there, thanks so much for the review and for sharing your feedback. We've flagged this as an improvement request to our Product Team. We can't say if/when this feature might be made available at the moment. If our product team decides to implement this, we'll get in touch! Let me know if I can help with anything else.
May 21, 2020
This app is exactly what we were looking for! Customer service team has an epic response time and has helped me with all my queries. Overall great app and service!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
May 3, 2020
I have installed the app and settings are easy to understand. Somehow the button didn't appear in product pages and I couldn't do it myself (I don't have much knowledge about coding so it's not a surprise) I contacted the developers of the app and they quickly handled the problem. It is working good and I am already gathering information about the demand for out of stock products. Note: I have a mailchimp account but even though I didn't connect it to this app, I have received e-mail notification in my test.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance! We are always standing by to help!
April 24, 2020
Update 24.4.2020: not recommended for two reasons: 1) they require you to have mailchimp or the other provider in order to actually send the emails - otherwise nothing will happen. I feel that that has not been communicated properly in the product description 2) this is the main reason I am giving a two star review: this app broke my page (due to including jQuery in a weird way). Generally, this is a big weakness of Shopify IMHO - the apps are not really aware of each other and just include jQuery 1000s of times; however this one BROKE the other jQuery inclusions, and I was not able to fix it On the plus side, the support was quick to answer and clarify about Mailchimp. I do not recommend this app anymore. I looked for Notification Apps, and this one made a good impression (mainly because there were no scary reviews of notifications being sent out on accident). It has a dashboard with tracking, showing me which items customers are interested in (which was my goal). I had to manually install it (modify the theme to add the button) - unfortunately onboarding is not well done when you run the app the first time, it is a bit confusing, the online help was not really helpful when the button did not show up - the code which needs to be added is (just beneath your add to cart button). This information, fortunately, was present on the configuration screen. I feel that the text entry fields for configuration of the templates are too small to be convenient - this is possibly something the developer could work on. The sample notification is sent with an e-mail address "name" which I set, but the actual address is an e-mail owned by the developers. I am not sure what will happen with real notifications, but this is also something I did not expect. Finally, I am happy with the pricing of this app.
Hello, Thank you for providing us inputs. We care deeply for our merchants and we would love to make improvements in our app to make your experience even better next time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Have a beautiful day! Feel free to contact us whenever as we are always standing by to help.
April 1, 2020
This app is great, especially for the price. Others serving this function are surprisingly expensive, but this one offers much more bang for your buck and is pretty quick to set up. Their support responds extremely quickly and is patient and happy to help, which is a huge game changer, especially in this world. The app is easy enough to use, but the interface could be more user friendly. Navigating isn't very intuitive when setting up, but it's easy enough to figure out if you're fluent in Internet. I know this is a pretty new app from this team, so the finer details will be smoothed out in time. I look forward to future releases that add in more admin tools + clean up the UI/UX a bit. We tried to use a different free app for our waitlists first, but couldn't get the button to appear without refreshing. I had the same issue with this one, but eventually figured out that it was because I had a setting in my theme enabling 'quick shop' which triggers a popup instead of the actual product page. Took me about a week to figure out, tried all sorts of coded solutions to no avail, only to find that setting buried so just wanted to mention in case anyone else is experiencing the same thing. Caused quite a headache. Great work guys, thanks for being awesome!
Hi there! Thanks so much for taking the time to leave us a review. We definitely gain a lot of insight from the feedback merchants leave on our reviews page. So thank you for your inputs. We appreciate the kind words about our products and support. :-) Please don't hesitate to reach out if you need any other assistance! We are always standing by to help. Have a beautiful day! Stay safe!
Aug. 31, 2022
It has everything I was looking for !, the application allows you to customize the notification email as well as the SMS in a quick and easy way, notifications arrive to my clients without delay and the application allows me to review reports from all clients subscribed to notifications . Before I had an application that notified by PUSH but it didn't work well and I did not notify my clients when an product was available again, with this application I know that my clients will be notified so that I do not lose sales. The technical support service is outstanding and friendly. -------------------------------------------------------------------------------------------------- ¡Tiene todo lo que buscaba!, la aplicación permite personalizar el correo de notificación al igual que el SMS de una manera rápida y fácil, las notificaciones llegan a mis clientes sin demora y la aplicación me permite revisar informes de todos los clientes suscritos a notificaciones. Antes tenia una aplicación que notificaba por PUSH pero no funcionaba bien y a mis clientes no les notificaba cuando un articulo estaba disponible nuevamente, con esta aplicación se que mis clientes estarán notificados haciendo que no pierda ventas. El servicio de soporte técnico es sobresaliente y amable.
Hi, We appreciate your time and efforts to write such an amazing and detailed review! Thank you! We are always so happy to assist you, so should you need any assistance from our team, please feel free to reach out to us at any time. Have a great day ahead!