Branna Couture review for Retailerboost ‑ Google Ads

Unfortunately, my experience with RetailerBoost has been very disappointing, particularly when it comes to communication and transparency. I installed the app because the offer of having RetailerBoost fund the advertising was appealing. However, I have seen no measurable traffic or activity from RetailerBoost in my Shopify reports. I was told that my campaigns were live, but after seeing no activity, I contacted support to find out what was happening. I was later told that an automated system had failed to set the campaigns back to live. Since then, I have followed up again and have gone several days without receiving a response. The lack of communication has been extremely frustrating. I understand that advertising does not guarantee sales, and I am not expecting them to guarantee results. What I do expect is accurate information about whether my campaigns are actually running and a response when I have questions. I also recently saw another merchant's review where RetailerBoost acknowledged that their system had automatically paused a campaign and that their CRM had failed to route the merchant's messages to a person. Unfortunately, this made my own experience feel even more concerning. At this point, I still have no evidence of any traffic or activity being generated for my store by RetailerBoost, and the lack of communication has left me unsure whether the service is actually operating as expected. Based on my experience so far, I cannot recommend the app.