Rating
4.6
feedback
38
chart
#2,351
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
5%
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Less than a month
16%
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Less than a year
47%
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More than a year
32%
Reviews Summary
CutOutWiz is a Shopify app that offers image background removal and editing services. The reviews for the app are overwhelmingly positive, with users praising the quick turnaround time, high-quality editing, and excellent customer service. Many users mentioned that the pricing is affordable, around $1 per photo, and that the app has saved them time and frustration from editing. Customers appreciated the responsiveness of the CutOutWiz team, their willingness to work on specific requests, and the ease of use of the app. However, there was one negative review that warned about fraudulent invoicing practices by the company, advising others to avoid using their services.
Highlights
Rating Breakdown
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All reviews
Dec. 5, 2022
I did a test of different clipping services. I sent the same images to Cutout Wiz and Path Edits, to compare side-by-side results. Cutout Wiz did OK, but their images were not quite as clean as Path Edits. But BEWARE Cut Out Wiz is a scam!!! Here is their actual company info: THE KOW COMPANY LIMITED WEBSITE: WWW. THEKOWCOMPANY.COM NAVANA-DH TOWER, PLOT-6, PANTHAPATH, PS-TEJGOAN, DHAKA-1215. This fraudulent company will scam you. Their invoicing is handled very strangely! They will email you bogus invoices asking for payment. I tested them out in August and promptly paid for the images that they cut out for us through their PayPal account. But I wasn't planning to use them again so I deleted the app and stopped using their service altogether. They then emailed me a BOGUS invoice on December 2 for $79.98, and another BOGUS invoice on December 5 for $36.89. These people are either exceptionally stupid, or corrupt. Avoid!
Hello Rick, The situation that has unfolded is truly unfortunate, we would like to explain things from our end to rectify any misconception you may have against us. To start off, we never send invoices to our Shopify clients as they get an automated invoice through the app. We send invoices to our clients who order through our website and every client who orders through our website gets a generated name or code. In your case, the order you placed in August was through our website and your code was 773. With that being said, the main problem that occurred which caused this issue was a typo between code 773 and 733 for which reason you received an invoice that was not yours in the first place. While we have already sent you a detailed email explaining the situation and we would like to address this issue here again. We are saddened by the discomfort you have faced. We would also like to clear any area of misinterpretation about our company, The KOW Company ltd. is the parent company that offers many services under its umbrella such as CGI/ 3D modeling, desktop publishing, and image & video post-production. CutOutWiz is a company under the KOW Company ltd. which is specialized in image and video editing part. We always value our clients and their feedback and we endeavor to be better every day, the problem that has occurred was a human error and we will ensure that this does not happen again. Thank you for your understanding! - Team CutOutWiz
July 14, 2021
I love this app. We've been using CutOutWiz for some time. I am continually impressed with the results and stellar customer support.
June 3, 2021
I was having difficulties with proper images and quality but the Rep called and walked me through proper image sizing and lighting. Though it was a process there were very responsive.
April 1, 2019
I have tried several image background removal services, some cheaper than here. But remember you get what you pay for. This service is by far the best. The last batch I sent about 50 images and all came back in less than a day and all perfect. I plan to use this app and company for all my image needs.
March 1, 2019
Great app, we have used them pretty regularly to make change and tweaks to our photos. They are very quick and do a great job. We have need needed to contact support, but they have been in touch with us a few times to clarify what we need. Would recommend.
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