Retouched.ai for Shopify

Retouched.ai

Background Removal of product photos with AI
Developer
Retouched.ai
View on App Store
Retouched.ai
Rating
4.7
Feedback
17
Reviews
Chart
#4,149
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews are overwhelmingly positive about CutOutWiz’s image editing quality, speed, and customer support. Many merchants praise the app for producing clean, professional-looking product images, with quick turnaround times that are often within 24 hours and, in some cases, even faster for large batches. Reviewers also highlight the team’s responsiveness, willingness to follow detailed instructions, and ability to handle specialized needs such as background removal, retouching, transparent exports, and bulk processing. Several users mention that the service is good value for the price and that the app has helped improve their store’s workflow and image consistency. The main negative feedback centers on billing and trust concerns. One reviewer strongly alleges fraudulent invoicing and describes receiving unexpected charges after deleting the app, warning others to avoid the service. Aside from that serious complaint, there are few criticisms of the actual editing quality; the only mild downside mentioned is that the results were good but not quite as clean as a competing service in one comparison. Overall, the reviews suggest a strong product and service experience for most users, but with a notable red flag around invoicing practices that could affect confidence in the company.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 12%
Less than a month 47%
Less than a year 35%
More than a year 6%
All reviews
1 / 5 Share
Dec. 5, 2022

I did a test of different clipping services. I sent the same images to Cutout Wiz and Path Edits, to compare side-by-side results. Cutout Wiz did OK, but their images were not quite as clean as Path Edits. But BEWARE Cut Out Wiz is a scam!!! Here is their actual company info: THE KOW COMPANY LIMITED WEBSITE: WWW. THEKOWCOMPANY.COM NAVANA-DH TOWER, PLOT-6, PANTHAPATH, PS-TEJGOAN, DHAKA-1215. This fraudulent company will scam you. Their invoicing is handled very strangely! They will email you bogus invoices asking for payment. I tested them out in August and promptly paid for the images that they cut out for us through their PayPal account. But I wasn't planning to use them again so I deleted the app and stopped using their service altogether. They then emailed me a BOGUS invoice on December 2 for $79.98, and another BOGUS invoice on December 5 for $36.89. These people are either exceptionally stupid, or corrupt. Avoid!

Store Using app Total reviews Average rating
ExcellentSupply.com 8 days 68 4.3
Developer Reply

Hello Rick, The situation that has unfolded is truly unfortunate, we would like to explain things from our end to rectify any misconception you may have against us. To start off, we never send invoices to our Shopify clients as they get an automated invoice through the app. We send invoices to our clients who order through our website and every client who orders through our website gets a generated name or code. In your case, the order you placed in August was through our website and your code was 773. With that being said, the main problem that occurred which caused this issue was a typo between code 773 and 733 for which reason you received an invoice that was not yours in the first place. While we have already sent you a detailed email explaining the situation and we would like to address this issue here again. We are saddened by the discomfort you have faced. We would also like to clear any area of misinterpretation about our company, The KOW Company ltd. is the parent company that offers many services under its umbrella such as CGI/ 3D modeling, desktop publishing, and image & video post-production. CutOutWiz is a company under the KOW Company ltd. which is specialized in image and video editing part. We always value our clients and their feedback and we endeavor to be better every day, the problem that has occurred was a human error and we will ensure that this does not happen again. Thank you for your understanding! - Team CutOutWiz

5 / 5 Share
July 14, 2021

I love this app. We've been using CutOutWiz for some time. I am continually impressed with the results and stellar customer support.

Store Using app Total reviews Average rating
Kamo Fitness Over 1 year 4 5.0
5 / 5 Share
Feb. 11, 2019

I'm very happy with the CutOutWiz team. Quick turnaround, good customer service, good quality editing.

Store Using app Total reviews Average rating
Young Timers Boutique 22 days 2 5.0
5 / 5 Share
Dec. 4, 2018

Excellent final images and really quick turnaround. Will be using this app many more times in the future!

Store Using app Total reviews Average rating
Stonhart 3 days 2 5.0
5 / 5 Share
Sept. 9, 2018

Excellent App. Excellent Image Output. 1st 10 images were done to perfection. Very Happy. Will be doing more images with them. Per Image about $1.19. That's a great price.

Store Using app Total reviews Average rating
DaEssential.com About 9 hours 1 5.0

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.