The HiFi Cat review for Seel Worry‑Free Purchase
Nov. 25, 2024
No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi, I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered. I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails. To ensure we can help you immediately: 1. Please email me directly at [email protected] 2. You can also reach our support team at [email protected] I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide: - The claim details you're concerned about - The approximate dates of your previous email attempts We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact. Best regards, Henry Product Manager, Seel
