ReturnBear for Shopify

ReturnBear

Save time & money on returns with a full-suite return...

Developer
View on App Store

Rating

5.0

feedback

9

Reviews

chart

#3,843

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    22%
  • Less than a year
    33%
  • More than a year
    33%

Reviews Summary

ReturnBear is highly praised by ecommerce merchants for its excellent customer service, efficiency in handling returns, and cost-saving benefits. Users appreciate the quick and clear communication from the team, easy setup process, and the ability to streamline returns with great automations. The app's feature of offering drop-off locations for returns is highlighted as a fabulous option that has helped in consolidating and organizing returned items efficiently. ReturnBear is commended for filling a gap in reverse logistics and providing a seamless, painless experience for both merchants and customers. The team's responsiveness, continuous improvement, and dedication to serving their stores are also mentioned as standout qualities.

Highlights

Excellent customer service and quick issue resolution
Efficiency in handling returns and streamlining processes
Cost-saving benefits and efficient redistribution of products
Convenience of drop-off locations for returns
Continuous improvement and dedication to serving stores

Rating Breakdown

  • 5
    100% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 20, 2024

We have been using Return Bear for just over a year - and it has been wonderful. Anytime there has been an issue or problem, be it from our end, or our customers - RB is so quick to resolve it. Their communication is quick & clear. The team is very knowledgeable & friendly. Honestly, I cannot say enough good things about Return Bear !! Highly recommend them.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2024

The ReturnBear team has been amazing from our first walkthrough of their offering, to getting our return portal set up and for returns processed since then. The software is easy to use and offers great automations to help streamline our process and make things easy for any clients needing a return or exchange. Any hiccups (rare!) are quickly responded to and addressed in a timely fashion. Having many drop off locations available as an option vs postal returns has been fabulous. Consolidation and return of returned items is fast and well organized. Cannot say enough great things about ReturnBear!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Really impressed with the software, physical presence, and team behind ReturnBear. They really fill a gap within the ecommerce world for reverse logistics, and it's not at a cost; we've actually been able to save on our returns process by switching over, as their ability to receive and redistribute product efficiently has been a huge benefit for our 3PL and overall returns processing. If you're looking to tighten up your reverse logistics and save in the process: run, don't walk, to ReturnBear!

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

July 11, 2024

I was ReturnBears first customer as they were building out the platform and I couldn't be happier with the process and level of service I have received along the way. Its been exciting to see how they have grown and evolved over the years and are always prioritizing how to best serve their stores. Highly recommend!

Store

Numi

Using app

About 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

April 21, 2023

If you want to simplify your returns process and make your customers happy, then this is the app for you. Once the app is set up, you can essentially forget all about your returns, they handle almost every aspect of the process. I cannot recommend this app enough!

Using app

6 months

Total reviews

1

Average rating

5.0

All reviews

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