ReturnX: Returns & Exchanges
Shopify Returns & Exchange | Easy Label Automation | ReturnX
Rating
4.8
feedback
36
chart
#2,244
All reviews
Rating Breakdown
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Nov. 18, 2024
Sept. 24, 2024
Aplikacja kompletnie nie nadaje się do obsługi zwrotów na polskim rynku. Brak wsparcia dla zwrotów za pobraniem to poważne zaniedbanie, biorąc pod uwagę, jak popularna jest ta forma płatności. To wręcz absurdalne, że tak kluczowa informacja nie jest dostępna od początku, a dowiadujesz się o tym dopiero w trakcie użytkowania lub – co gorsza – od sfrustrowanych klientów. Sama obsługa aplikacji jest uciążliwa i toporna. Każdy produkt trzeba zgłaszać do zwrotu oddzielnie, wybierając osobno powód, co przy większych zamówieniach staje się prawdziwym koszmarem. Klienci szybko się poddają, bo cały proces trwa zbyt długo i jest nieintuicyjny. Na dodatek, po całym tym wysiłku, klient musi jeszcze ręcznie zgłosić zwrot, aby otrzymać etykietę – co często zostaje przez nich pominięte, generując nam dodatkową pracę. Aplikacja jest pełna błędów, regularnie się zawiesza.Integracja z InPost wymaga najwyższego abonamentu... Obniżenie abonamentu spowodowało wyłącznie automatycznej akceptacji zwrotów i automatyczne tworzenie etykiet. Pomimo, że ta funkcjonalność jest w planie Growth. Dowiedzieliśmy się o tym dopiero po zmianie planu – bez jakiegokolwiek ostrzeżenia od twórców i niezgodnie z ich własną ofertą. W efekcie, musieliśmy akceptować zwroty ręcznie i samodzielnie tworzyć etykiety, co doprowadziło do zaległości i negatywnych opinii od mniej cierpliwych klientów.
Aug. 13, 2024
Aug. 1, 2024
July 16, 2024
ReturnX‑UK Returns & Exchanges offers an efficient and user-friendly service for managing product returns and exchanges. Their platform simplifies the process, ensuring customer satisfaction and smooth operations. Highly recommended for businesses seeking a reliable returns management solution.
June 22, 2024
I like the simplistic dashboard and how things are organized. ReturnX is a great choice for brands that are growing rapidly and want to smoothen our return process, then this app is perfect!
June 21, 2024
One of the best apps for returns on Shopify. Not only the app is easy to use but the personal support is amazing. The team likes to work closely with us and always take our requests on priority.
June 19, 2024
Incredible app. Saved so much money that I was spending on my team, user experience has also improved for my customers. Honestly, there's nothing like this app with similar quality and service in the market. I'm using this in multiple stores and highly recommend giving it a try.
May 10, 2024
Amey from customer service is the Best, he is super helpful in guiding me with the set-up. Thanks Amey
Thank you for using ReturnX: Auto Returns and Exchanges app! We're thrilled to hear that Amey was super helpful in guiding you with the setup of our Shopify returns management solution. We'll be sure to pass along your thanks to him.
May 8, 2024
By far the easiest app to setup! We've tried other Return/Exchange apps but none have come close to the ease of this app. Customer Support is AMAZING, quickly answering any questions we had and assisting with a few changes and clarifications we needed.
Thank you for your thoughtful review! We're glad to hear that you loved our returns and exchanges app for Shopify. Our customer support team is always here to assist you. With the best Shopify returns app in Australia, we're right at your doorstep to support you whenever you need us.
May 7, 2024
Store
My Store
Using app
About 21 hours
Thank you for sharing your feedback for our return management portal. We appreciate your effort.
May 3, 2024
This app is amazing and the support is excellent. We required a better way to carry out our Customer shipping returns and these guys built the customized return flow in less than a week. The return portal looks decent and highly configurable. We were having problem with return zap earlier which was carefully done by the team.
Thank you for your kind words! We're glad you were able to streamline your process with ReturnX: Auto Returns and Exchanges. Our team is dedicated to helping you and solving your problems quickly with our extended support. Thank you for using us!
May 1, 2024
Love this auto return app ReturnX, for managing returns and exchanges! The customizability it offers is top-notch, allowing me to tailor the return label and auto refund features to fit our store’s specific needs perfectly. The easy return process is a hit with customers, and the support team is stellar—always ready to assist with any queries or tweaks. Highly recommended for anyone needing a robust solution for returns and exchanges with excellent support!
Thank you for taking the time to review us! ReturnX is dedicated to help you with your custom needs and make your return portal experience flawless. We hope to give the best returns app for shopify service at your doorstep!
April 25, 2024
This auto return app is amazing for managing returns and exchanges. Their assistance in integrating DPD, Royal Mail, and Shippo has been invaluable. Our team loved the customisability this app offers. They really listen to our problems and work proactively to solve them. The easy return helps my customers get return labels in no time. I love the return portal design and its customisability. The support is fantastic and they really like to work closely with their clients which is very useful in our industry.
Thank you for using our return portal app! Indeed, we found ourselves one of the best shopify returns app in UK. We're dedicated to helping resolve all your return issues.
April 6, 2024
I needed to make changes and chat helped me right away. Amey did all the work and I didn't have to wait long. I'm quite grateful. I tried other Return and Exchange Apps and they were all quite complicated. Return X is the easiest and I'm on the Free Plan. This works well, also.
Thank you for sharing the experience of the ReturnX: Auto Returns and Exchanges app! It's fantastic to hear that you've found our Shopify returns management solution valuable for your store.