Reveal: Customer Data & NPS
Improve Customer Lifetime Value
Rating
5.0
feedback
93
chart
#8,713
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
19%
-
Less than a year
59%
-
More than a year
17%
Reviews Summary
The reviews for the Reveal app are overwhelmingly positive, with users praising its ability to provide valuable insights into customer data, improve customer retention, and increase customer lifetime value. Users appreciate the personalized onboarding experience and the helpful support team. The app's RFM segmentation feature is highlighted as a powerful tool for understanding customer behavior and creating targeted marketing campaigns. Integration with platforms like Klaviyo is also mentioned as a valuable feature. However, some users initially found the UI complex but were able to navigate it with the help of the onboarding team. Overall, the app is highly recommended for e-commerce merchants looking to enhance their customer insights and retention strategies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 29, 2022
Excellent App!. Very usefull to have better insights of real customer data and insights!. It has been essential to understand users behaviour and detect oportunity to improve and scale your business!. Also very personalize onboarding, a real pleasure to work with the team!.
Thank you so much for your positive review, team Patagonia! Indeed, it is very important to understand your customers behavior and further react accordingly. This way you will be able to keep them longer around you and make them become part of your business concept! Our onboarding team is always prepared to guide you through the platform and help you extract what you need, we are just one email or message away!
March 25, 2022
Highly recommend this app. Very easy to install and get insights right away. Super on-boarding team ready to go the extra mile to explain concepts and tailor presentations to make sense of the vast amount of customer data and insights.
Thank you for this positive feedback, team LifeStraw! We are happy to hear that we contribute everyday to people's willingness of improving their business and caring more for their customers by showing them how to use our tools so they can just apply their knowledge!
Jan. 28, 2022
We are using this app to better our messaging to our customers and increase CLV. So far, Teodor has been very helpful in addressing our questions and guiding our set up. The RFM segmentation seems incredibly powerful and we are excited to put it to the test! It has connections with Klaviyo, Facebook, SMS bump, and Gorgias.
Thank you for your amazing feedback, team Net Zero! Our team will always be ready to guide you through with everything needed and make the most of your journey with Reveal so you can fully understand your customers and make your business beautifully grow! Understanding the RFM segmentation model and applying it to your business is the first step to a healthy foundation of smart decisions on all plans.
Nov. 11, 2021
Reveal is a platform that provides the missing data link that focuses on customer retention. While other platforms push you on Acquisition. Reveal gives you the insights and tools to work on Customer Retention. Which is a necessary component for any sustainable Ecommerce business. To get the most out of this tool I recommend completing their Customer Value Optimisation course. Combining these tools will help you on your quest to build a solid ecommerce brand
Thank you so much for your positive input and for reminding our CVO Academy and Customer Value Optimization course! For an eCommerce to work well and grow, you need a healthy balance between customer retention and acquisition, which Reveal surely provides.
Nov. 8, 2021
If you are looking to get essential information about your customers experience and use this to then segment your customers into marketing email groups to upsell then this is the app for you. From the setup to ongoing support this company has been great and the data is so useful to both improving service to increasing retention revenue. Great feedback allows better service which can only be a good thing.
Thank you for the positive review! Customer segmentation can help you discover the hidden gems within your entire customer data. Using these segments to make advanced and personalized email marketing campaigns is indeed a way to gain retention revenue. Using customer segments to gain more of your best customers is also a way to perfect customer acquisition while lowering CAC.
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