Reviso: Order editing & Upsell
Reviso—Order Editing & Returns is a Shopify App designed to help ecommerce merchants lower returns, edit orders, edit addresses, and cancel orders. It offers features like allowing customers to edit orders post-checkout, change products, quantities, and variants before shipping without the need for support tickets. The app aims to reduce cancellations and returns by enabling customers to rectify mistakes instantly. Additionally, it provides incentives such as discounts and free gifts to encourage order retention and increase the average order value with AI-powered upsells and product recommendations.
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We were getting way too many support tickets from customers who wanted to change their shipping address or swap a product after placing an order. Since installing this app, customers can handle most of those changes themselves, which has saved our support team a ton of time. We've also noticed fewer cancellations because shoppers can fix mistakes instead of asking us to cancel the order. The post-purchase product recommendations have even brought in a few extra sales. Setup was straightforward and the support team was quick to answer the couple of questions we had. Definitely worth it if you ship a decent volume of orders. A highly recommended app for merchants!
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