RFQ Request Quote & Hide Price
RFQ Call for Price - Hide Price & Request for...
Rating
4.3
feedback
13
chart
#2,868
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
69%
-
Less than a year
15%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, many users appreciate the ease of installation and the effectiveness of the app in adding requested features to their Shopify stores. The support team is also praised for their quick responses and helpful assistance in resolving issues. However, on the negative side, there are complaints about the app breaking frequently, causing operational issues for the online stores. Some users have mentioned difficulties with compatibility, especially with specific themes like Debut. Additionally, there are concerns about the developer pressuring customers to leave positive reviews and providing inadequate customer support when negative feedback is given.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 15, 2024
This app's developer pressures customers to leave positive reviews. I'll explain - In my experience, the app breaks every few weeks, making my site inoperable. When I reach out to support, the problem gets fixed within a few days - but I'm loosing out on inquiries and potential business every time it goes down. I eventually left a 2 star review, and was harassed over and over to change my review. I said I'd make a positive review if the app had no problems for 3 months, but the app didn't last even 3 weeks without breaking. Once the developer realized I wouldn't be changing my review, they began refusing to fix any issues that arose. Copy and pasting (literally - no edits) my last interaction with the developer to show how negligent customer support is: me: "the Inquiry part of our site is not working once again. Can you please fix this as it affects our business everyday it is down." their response: "As we said on 21st Aug, the store theme doesn't honor the app. We mean it's not fully compatible with the app. It was running before, so not sure why it's not working all of a sudden. So please don't expect to honor. Hope you understand. PS: You can uninstall the app if you want." By the way, the two highlights listed for this app in the Shopify app store are "Use directly with Shopify admin" and "Works with the latest themes." Don't sell an app on the Shopify app store, and flaunt that it works with Shopify, and then tell your customers that the app doesn't work with Shopify when it breaks. Terrible app, terrible customer service. I'm unsubscribing from this scam today. Don't believe the positive reviews.
Hello Loney, We shared your review with our Shopify development team & the team informed us that your issue was resolved successfully yesterday. So could you please re-verify it? We also apologize that we couldn't get in touch with you quickly as we remain closed on Saturdays & Sundays. Now we hope that everything is clear and you're satisfied with our support service & our app. Thank you so much again Loney :) MageComp Shopify Team
June 4, 2024
The app was relatively easy to set up, but I hit a snag with one part and their tech support reached out and helped me within a few hours. Thanks!
Hello Lisa, MageComp Shopify team thanks for your review. We hope that now our RFQ app works very well for your Shopify store and you're receiving RFQ requests in your inbox. Please contact us anytime if you get stuck. We'll help you out. Kind regards, MageComp Shopify Team
May 20, 2024
Amazing app with outstanding support. I added it to my website, and it works perfectly. This is a must-have app if you are looking for a request-to-quote feature on your Shopify store.
Hello Hritvik, Shopify team at MageComp thanks you for your appreciation and using our app. We're too glad to know that it works as expected for you. Kindly reach out to us anytime in case you need any help. Best regards, MageComp Shopify Team
May 10, 2024
The app was easy to install. We had a few issues that got solved quite quickly by the support team. Thank you.
Hi Ben Bunda, Shopify team at MageComp thanks for your review on our RFQ app. Please reach out to us anytime if you need any help. Best, MageComp Shopify Team
March 29, 2024
Hi There- My store is using the debut theme and have an issue getting this to work with liquid code. Unable to get the app block added.
Hello Moonirah Team, We thank you for submitting your feedback. Here we would like to clarify that it needs to integrate the app block with some Shopify themes by coding. Our team has successfully added the app block to many Shopify themes manually by pasting a piece of code and it's working as expected. You can contact us and we will help you get this done. Thanks, MageComp Shopify Team
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