RFQ Request Quote & Hide Price
RFQ Call for Price - Hide Price & Request for...
Rating
4.6
feedback
14
chart
#2,856
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
14%
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Less than a month
43%
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Less than a year
43%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with a range of ratings from 2 stars to 5 stars. One common theme in the reviews is the quality of customer support provided by the app developer. While some users praise the outstanding support and quick responses, others criticize the developer for pressuring customers to leave positive reviews and for providing negligent customer service. The app itself is described as relatively easy to set up, with some users experiencing issues that were promptly resolved by the support team. Compatibility with Shopify themes is mentioned in a negative light, with one user stating that the app didn't work as advertised with their Shopify theme. Overall, the app seems to have a strong feature set but is let down by inconsistent performance and customer service practices.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 15, 2024
This app's developer pressures customers to leave positive reviews. I'll explain - In my experience, the app breaks every few weeks, making my site inoperable. When I reach out to support, the problem gets fixed within a few days - but I'm loosing out on inquiries and potential business every time it goes down. I eventually left a 2 star review, and was harassed over and over to change my review. I said I'd make a positive review if the app had no problems for 3 months, but the app didn't last even 3 weeks without breaking. Once the developer realized I wouldn't be changing my review, they began refusing to fix any issues that arose. Copy and pasting (literally - no edits) my last interaction with the developer to show how negligent customer support is: me: "the Inquiry part of our site is not working once again. Can you please fix this as it affects our business everyday it is down." their response: "As we said on 21st Aug, the store theme doesn't honor the app. We mean it's not fully compatible with the app. It was running before, so not sure why it's not working all of a sudden. So please don't expect to honor. Hope you understand. PS: You can uninstall the app if you want." By the way, the two highlights listed for this app in the Shopify app store are "Use directly with Shopify admin" and "Works with the latest themes." Don't sell an app on the Shopify app store, and flaunt that it works with Shopify, and then tell your customers that the app doesn't work with Shopify when it breaks. Terrible app, terrible customer service. I'm unsubscribing from this scam today. Don't believe the positive reviews.
Hello Loney, We shared your review with our Shopify development team & the team informed us that your issue was resolved successfully yesterday. So could you please re-verify it? We also apologize that we couldn't get in touch with you quickly as we remain closed on Saturdays & Sundays. Now we hope that everything is clear and you're satisfied with our support service & our app. Thank you so much again Loney :) MageComp Shopify Team
June 10, 2024
The best app for our business. Launching a subscription solution for hardware and want customers to apply without buying directly. Best app for this and best support ever!
Hi Arsim, We thank you for submitting your review for our RFQ app. We hope that now it's functioning as per your business needs and requirements. Please reach out to us anytime in case of any assistance. Our Shopify team is always passionate & excited to help our customers. We're looking forward to serving you with quality. Have a nice day & kind regards, MageComp Shopify Team
June 4, 2024
The app was relatively easy to set up, but I hit a snag with one part and their tech support reached out and helped me within a few hours. Thanks!
Hello Lisa, MageComp Shopify team thanks for your review. We hope that now our RFQ app works very well for your Shopify store and you're receiving RFQ requests in your inbox. Please contact us anytime if you get stuck. We'll help you out. Kind regards, MageComp Shopify Team
May 20, 2024
Amazing app with outstanding support. I added it to my website, and it works perfectly. This is a must-have app if you are looking for a request-to-quote feature on your Shopify store.
Hello Hritvik, Shopify team at MageComp thanks you for your appreciation and using our app. We're too glad to know that it works as expected for you. Kindly reach out to us anytime in case you need any help. Best regards, MageComp Shopify Team
May 10, 2024
The app was easy to install. We had a few issues that got solved quite quickly by the support team. Thank you.
Hi Ben Bunda, Shopify team at MageComp thanks for your review on our RFQ app. Please reach out to us anytime if you need any help. Best, MageComp Shopify Team
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