Riaxe Product Designer
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's design and functionality, with some mentioning that it serves their needs well and offers customizable options. The app is praised for its potential in terms of printing techniques, design, and creativity. Users also highlight the helpful support team that assisted them with issues quickly and efficiently. However, the negative reviews focus on the lack of support from the app's customer service team. Multiple users reported not receiving any response to their inquiries, leading to frustration and disappointment. Some users experienced glitches, delays in loading the shopping basket, and issues with pricing display. One user even described the app as a total nightmare due to bugs and glitches, ultimately leading them to remove it from their store. The lack of responsiveness from the support team, especially for paying customers, was a major concern for many reviewers, with some labeling it as a scam.
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The app is really well designed and serves our needs very well. Unfortunately, we have questions about the shopping basket, which only loads after about 6 seconds, irritating customers. The price for the print is also displayed strangely. I wrote to support, but unfortunately no one responded to my questions. It's a real shame... I had to remove it! If you're reading this, please respond!
Er wordt niet gereageerd op support aanvragen, hierdoor komen we niet verder met deze app en zijn we dus ook niet gemotiveerd om over te stappen naar de betaalde versie
My first impressions were i need this app it looks and feels amazing. However got stuck quite quickly and reached out to support for help and guidance. Unfortunately after two weeks no contact from support after 20 emails that's how bad i wanted to use this app. Oh well off to find a designer app with customer service.
This App has huge potential, as we were looking for this kind of for a long time. Finally an app with full printing technique, design, creative - We love it.
Thank you for your kind words. We are always available to provide support if you need a hand with your website.
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