Rating

4.8

feedback

81

Reviews

chart

#1,939

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    20%
  • Less than a year
    41%
  • More than a year
    44%

Reviews Summary

Rich Returns is highly praised for its exceptional customer service, ease of setup, and continuous improvements in features. Users appreciate the responsiveness of the support team, the seamless integration with Shopify, and the efficiency in handling returns and exchanges. The app is commended for streamlining processes, providing valuable insights, and being user-friendly. However, there are some suggestions for additional customization options and improvements in certain features. Overall, Rich Returns is recommended for its reliability, helpful support, and overall positive user experience.

Highlights

Exceptional customer service and support
Ease of setup and continuous improvements
Efficiency in handling returns and exchanges
Seamless integration with Shopify
User-friendly interface and valuable insights

Rating Breakdown

  • 5
    109% (88 ratings)
  • 4
    4% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 30, 2025

If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2025

Rich Returns has amazing customer service and is really easy to setup :).

Using app

Over 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 28, 2025

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2025

Andrej is always kind and helpful and quick to respond.

Using app

--

Total reviews

2

Average rating

5.0

All reviews

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