Rich Returns & Exchanges
Best Shopify Returns and Exchanges App
Rating
4.9
feedback
76
chart
#429
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
4%
-
Less than a month
13%
-
Less than a year
32%
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More than a year
49%
Reviews Summary
Rich Returns is highly praised by ecommerce merchants for its user-friendly interface, responsive customer support, customization options, and cost-effectiveness. Merchants appreciate the ease of setting up the app and the efficiency it brings to managing returns and exchanges. The support team, especially Andrej, is commended for being helpful, quick to respond, and proactive in assisting with any issues. Additionally, the app provides valuable insights and data to improve the returns process and customer experience. However, there are a few mentions of pricing discrepancies and some suggestions for additional customization options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 17, 2024
We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.
April 25, 2024
We used a different returns app but it was really slow and expensive. We switched to Rich Returns and couldn't be happier. Andrej goes out of his way to provide support for any issues and the app works great. It is very responsive and gives a lot of customization options. It also works out cheaper than other return apps in the long run. Will definitely recommend - 10/10!
April 23, 2024
I've used this app for my store for years, and am really happy with the features for the price. The team are SUPER responsive and always extremely accommodating with any help requests. For any business that needs a simple, streamlined returns portal, this is the one!
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