Rich Returns & Exchanges
Let customers handle returns, exchanges, and refunds
Rating
4.5
feedback
78
chart
#4,929
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
13%
-
Less than a year
35%
-
More than a year
46%
Reviews Summary
The reviews for the Rich Returns Shopify App are overwhelmingly positive, highlighting the app's ease of use, customization options, and excellent customer service. Users appreciate the app's ability to streamline the return and exchange process, improve customer experience, and provide valuable insights for better management. The support team, especially Andrej, is praised for being responsive, helpful, and going above and beyond to assist users with any issues or questions. Some users mentioned that the app has helped them save time, reduce workload, and enhance their overall returns process. However, there were a few negative reviews mentioning limitations in multi-language support, additional costs for certain features, and issues with pricing transparency.
Highlights
Review RSS Feed
All reviews
July 28, 2025
June 4, 2025
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
May 26, 2025
App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.
April 30, 2025
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
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