Rich Returns & Exchanges
The reviews for the Rich Returns Shopify App are overwhelmingly positive, highlighting its ease of use, customization options, and excellent customer service. Users appreciate the app's ability to streamline the returns process, provide valuable insights, and integrate well with Shopify. The customer support team, particularly Andrej, is praised for being responsive, helpful, and going above and beyond to assist users with any issues. Some users mentioned that the app has helped them improve their exchange programs, retain customers, and reduce workload and errors internally. However, there were a few negative reviews mentioning limitations in multi-language support, additional costs for certain features, and basic functionality.
Review RSS feed
Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.