Rich Returns & Exchanges
The reviews for the Rich Returns Shopify App are overwhelmingly positive, with users praising the app's ease of use, customization options, and excellent customer service. Many users appreciate the ability to design the app to fit their brand and the features it offers for managing returns and exchanges. The customer support team, particularly Andrej, is highlighted for being responsive, helpful, and quick to assist with any issues or questions. Users also mention that the app integrates well with Shopify and has helped streamline their returns process, leading to increased customer retention and reduced workload. However, there are a few negative reviews mentioning limitations in multi-language support, additional costs for certain features, and some initial setup difficulties.
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Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
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