Rich Returns & Exchanges
Rich Returns is highly praised for its effortless returns process, clean portal, seamless Shopify integration, and smart automation. Merchants value the simplicity and ease of setup, along with the excellent customer service provided by the team. The app is commended for its customization options, responsive support, and continuous improvements. However, some users have raised concerns about the lack of multi-language support, poor implementation with limitations, and additional costs for certain features like photo uploads and video support. Despite these drawbacks, the majority of reviews highlight the app's effectiveness in streamlining returns, improving customer retention, and reducing workload.
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Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
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