Rich Returns & Exchanges
The reviews for the Rich Returns Shopify App are overwhelmingly positive, with users praising its ease of setup, customization options, and excellent customer service. Many users appreciate the app's ability to streamline the returns process, improve customer experience, and provide valuable insights for better management. The support team, especially Andrej, is highlighted for being responsive, helpful, and quick to assist with any issues. Users also mention that the app integrates well with Shopify and offers features that fit various business workflows. However, there are a few negative reviews mentioning limitations in multi-language support, additional costs for certain features, and pricing discrepancies.
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We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
Rich Returns has amazing customer service and is really easy to setup :).
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