Simple Apothecary review for TYDAL Product Reviews App
April 5, 2023
The email collection never worked properly. I granted access to my website for them to fix it, but despite sending regular emails asking how it's going, nothing is fixed. I've been waiting for 3 weeks for it to be fixed now, but I can't wait anymore. I'm uninstalling it and using a different service.
Hello, Simple Apothecary Team. Joanna here, Head of Customer Success at Rivo. Upon reviewing your case, it looks like your experience with our app wasn't up to our usual standards, and I apologize for that. I have escalated your issue to our developers and made sure that it is prioritized. I really want to make this right. I'd love to speak with you so I will send you a personal email as well. Hoping we can turn things around. Thank you, Joanna
