Rating

1.7

feedback

7

Reviews

chart

#1,703

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    29%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    57%
  • More than a year
    14%

Reviews Summary

The reviews for the Rollo shipping app are mixed, with some users praising its ability to print invoices and labels simultaneously, correct weights easily, and print multiple orders at once. However, there are several complaints about Shopify orders not syncing properly, requiring manual entry of shipping information, and issues with connectivity. Some users have had to uninstall and reconnect the app to get orders to populate. Additionally, there are concerns about the app not being functional and constant updates causing problems.

Highlights

Positive aspects include easy printing of invoices and labels, correcting weights, and printing multiple orders simultaneously.
Negative aspects include issues with Shopify orders not syncing, manual entry of shipping information, connectivity problems, and app functionality.
Users have had to uninstall and reconnect the app to get orders to populate, and there are concerns about constant updates causing problems.

Rating Breakdown

  • 5
    14% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    86% (6 ratings)

Reviews with Text

  • 100% (7)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 13, 2025

I use Rollo for all of my shipping needs. I am pleased that it can print an invoice as well as a label at the same time. Easy to correct weights if you make a mistake. I also like that you can print multiple orders at the same time. This postal label maker is a lot easier to use than the labels on two sheet with your printer.

Using app

4 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

April 9, 2025

Shopify not syncing to rollo. Have to uninstall/delete connection, reconnect for it to populate orders. States refreshed, but it's not refreshed. Edit 1: After working with support, unable to login to their account due to 2fa, and then permissions issues on their provided account(s) for them to try to track and test. Then they ghosted me, never responding to my message/emails for support requests. Still broken and randomly/intermittently not showing orders. Unreliable is an understatement. If I could give it negative stars, I would.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.

1 / 5 Share

Feb. 14, 2025

shopify orders not populating - same issue others reported.. have to enter shipping info manually as if the connection doesn't exist

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. Rollo Ship allows to automatically import all the data from the connected stores including Shopify orders. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.

1 / 5 Share

Jan. 9, 2025

I have my Shopify and Etsy connected, but still have to manually type in all shipping information.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback. Rollo Ship allows to import all the data from the connected stores including Shopify orders. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.

1 / 5 Share

Nov. 22, 2024

Have connected and re-connected it shows its updated but no orders ever populate. Doesn't work unless you create and manually enter an order in the app

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.

All reviews

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