Rollo
Rollo Ship has received mixed reviews from users. Positive aspects highlighted include time-saving features, streamlined shipping processes, and excellent customer support. Users appreciate the ability to print invoices and labels simultaneously, correct weights easily, and print multiple orders at once. However, negative feedback revolves around issues with onboarding, account setup, and syncing with Shopify. Users reported account flagging, blocked accounts, and difficulties in populating orders from Shopify. Some users also mentioned manual entry of shipping information despite connecting Shopify and Etsy. The app's reliability and functionality were major concerns, with users experiencing broken connections, unresponsive support, and constant app updates causing disruptions.
Only needed for Rollo Ship, which is unusable with Shopify. Cannot buy labels in bulk, unless Rollo Ship decides they can be "grouped", which depends on SKUs and cannot be edited by you. CS verified it wasn't going to work for me. Utter waste of time. Very irritated.
Rollo Ship has made a huge difference in my day-to-day. It saves me time, streamlines my shipping process, and makes everything so much easier to manage!! The customer support is also incredibly fast and always on top of things whenever I need help.
I was excited to try Rollo given their reputation in the small business shipping space, but my experience as a first-time buyer raised immediate concerns. My account was flagged/blocked during onboarding, and the resolution process introduced unnecessary friction for what should be a straightforward setup. As a small business owner, speed and simplicity matter. Most of the information requested during the process was already available, which made the experience feel more cumbersome than it needed to be. To be clear, the hardware itself is solid and well-regarded. However, the onboarding and account experience didn’t meet expectations—especially when compared to how quickly you can get up and running with alternatives like Shopify, Pirate Ship, or ShipStation. Ultimately, I chose to move forward with another solution. If Rollo can streamline their onboarding and reduce friction for legitimate new users, they’ll be in a much stronger position—because the core product has real potential.
I use Rollo for all of my shipping needs. I am pleased that it can print an invoice as well as a label at the same time. Easy to correct weights if you make a mistake. I also like that you can print multiple orders at the same time. This postal label maker is a lot easier to use than the labels on two sheet with your printer.
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