Rollo
Print shipping labels and ship orders with discounted rates.
Rating
2.3
feedback
10
chart
#1,568
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
20%
-
Less than a month
0%
-
Less than a year
40%
-
More than a year
10%
Reviews Summary
The reviews for the Rollo Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of printing invoices and labels simultaneously, correcting weights, and printing multiple orders at once. However, negative themes include issues with onboarding and account setup, syncing problems with Shopify, manual entry of shipping information, and unreliable order population. Some users also mentioned difficulties in connecting the app to their Shopify account and expressed frustration with constant app updates breaking its functionality.
Highlights
Review RSS Feed
All reviews
April 25, 2026
I was excited to try Rollo given their reputation in the small business shipping space, but my experience as a first-time buyer raised immediate concerns. My account was flagged/blocked during onboarding, and the resolution process introduced unnecessary friction for what should be a straightforward setup. As a small business owner, speed and simplicity matter. Most of the information requested during the process was already available, which made the experience feel more cumbersome than it needed to be. To be clear, the hardware itself is solid and well-regarded. However, the onboarding and account experience didn’t meet expectations—especially when compared to how quickly you can get up and running with alternatives like Shopify, Pirate Ship, or ShipStation. Ultimately, I chose to move forward with another solution. If Rollo can streamline their onboarding and reduce friction for legitimate new users, they’ll be in a much stronger position—because the core product has real potential.
Oct. 29, 2025
March 13, 2025
I use Rollo for all of my shipping needs. I am pleased that it can print an invoice as well as a label at the same time. Easy to correct weights if you make a mistake. I also like that you can print multiple orders at the same time. This postal label maker is a lot easier to use than the labels on two sheet with your printer.
April 9, 2025
Shopify not syncing to rollo. Have to uninstall/delete connection, reconnect for it to populate orders. States refreshed, but it's not refreshed. Edit 1: After working with support, unable to login to their account due to 2fa, and then permissions issues on their provided account(s) for them to try to track and test. Then they ghosted me, never responding to my message/emails for support requests. Still broken and randomly/intermittently not showing orders. Unreliable is an understatement. If I could give it negative stars, I would.
Using app
Over 1 year
Total reviews
1
Average rating
1.0
Thank you for your feedback. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.
Feb. 14, 2025
shopify orders not populating - same issue others reported.. have to enter shipping info manually as if the connection doesn't exist
Thank you for your feedback. Rollo Ship allows to automatically import all the data from the connected stores including Shopify orders. Please contact Rollo Customer Support via https://support.rollo.com and our team will assist you in resolving your issue.
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