Rosie: AI Phone Support Agent
The reviews are overwhelmingly positive, with every reviewer giving the app 5 stars. Merchants consistently praise Rosie for reducing customer service workload and costs by handling incoming calls, answering questions instantly, and resolving common support issues without human intervention. A major benefit highlighted is its Shopify integration: reviewers say Rosie can look up order status, tracking, shipping, returns, and policy information, and even leave notes on orders after calls. Several merchants also note that Rosie can drive revenue by helping customers place orders over the phone and sending secure checkout links, turning support calls into sales opportunities. The main negative or cautionary feedback is minimal, but one reviewer mentions that a few minor adjustments were needed at the beginning before Rosie became flawless. Overall, the sentiment suggests the app is easy to adopt, highly effective, and valuable for both support automation and sales conversion, with strong praise for its performance, accuracy, and cost-effectiveness compared with other AI support solutions.
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We were honestly surprised by how well Rosie works. Almost immediately, it helped us reduce our customer service costs while giving our customers a much better experience. Customers get their questions answered right away without having to wait for someone on our team. Rosie can help them check their order status, answer questions, and handle a lot of the things that previously required a customer service rep. The most exciting part for us has been seeing customers actually place new orders over the phone without any human intervention. Rosie can help customers find what they’re looking for, build their order, and send them a secure checkout link to complete their purchase. So instead of our phone line just being a customer service expense, it can actually generate revenue. We’ve been incredibly impressed with the platform and would highly recommend Rosie to any e-commerce company looking to improve customer service, reduce costs, and capture more sales.
We have been using one version or another of AI since 2020 and we have found that Rosie is the best. Other apps that can do similar functions, such as what Rosie can provide, were priced hundreds or thousands of dollars a month more. We have her handling all incoming calls and with a few minor adjustments in the very beginning, she has been flawless. We also integrated her with our Shopify store, and she is able to look up orders and provide tracking information as well as order status, whether an order is still processing or has shipped or has been delivered, she can provide that information. Amazingly, she can even recap a phone call and place a note on the Shopify order so you can see exactly what Rosie discussed with the customer. It is one of the few apps that can not only answer calls but can text appropriate links and product information taken directly from your Shopify store during the phone call, when a client or customer calls in. We highly recommend Rosie for your call handling needs and linking it to your Shopify store.
We tried a ton of AI Support options and Rosie was the obvious winner. Our business transformed overnight - Rosie handles over 90% of the calls we used to answer ourselves. Rosie knows everything about our product catalog, looks up orders to answer questions about tracking, delivery, returns, and more. She also knows all of our return, cancellation, and adjustment policies automatically and follows them perfectly.
We love Hey Rosie! She can take orders over the phone and has been a great addition to the team.
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