Koss Design - review for Rush ‑ Order Tracking & EDD

Dear Koss Design Team, We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry. We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in." In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period. At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration. Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem. In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL: 1. Go to Order Details. 2. Click on the three dots in the top right corner and select 'Edit tracking'. 3. In the open model, manually update the URL to direct to your tracking page. We truly value your patience during this time and thank you for your understanding. Best Regards, Slav Product Lead @ Rush