The Knickknack Shack by Darthside LLC review for Rush ‑ Order Tracking & EDD
Oct. 26, 2023
I installed the app and started configuring my tracking page. I tried testing the app to see if it actually worked, and it ate up 3 of my credits. I reached out to support and their response was that my credits would refresh within a month. Really? I can't even test your app without using up my credits??? I'm seriously not impressed with the way this company will nickel-and-dime you to death with their credit system. I have used other tracking apps in the past, and they did not operate this way. Stay away from these guys. You'll get better value for your money elsewhere.
Using app
About 2 hours
Total reviews
73
Average rating
3.0
Hi, this is Slav, Product Lead, I'm sorry to hear that you had a negative experience. It was just escalated. We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out. If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup. Good luck in the upcoming BFCM season.
Rush: Drive Repeat Sales with Order Tracking & Notifications