Capy-era review for Rush ‑ Order Tracking & EDD
June 11, 2024
Update - June 12th Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails. This time it has been almost 2 weeks, but they didn't even update the merchants. Last time it happened, it took them 6+ weeks to fix the ongoing issue. Nightmare. No compensation or anything. Disappointed AGAIN. ________ Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.
We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected. This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance. Thank you for your understanding, and we sincerely apologize once again.
Rush: Drive Repeat Sales with Order Tracking & Notifications