Guan review for Rush ‑ Order Tracking & EDD
June 19, 2024
The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking. The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots. They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates. It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. We’ve worked hard to resolve the issues you faced, and we genuinely appreciate your patience throughout this process. We would be incredibly grateful if you could give us another chance to provide the service you deserve. Thank you for sharing your feedback with us. Kind Regards, The Rush Team
Rush: Drive Repeat Sales with Order Tracking & Notifications