Koss Design review for Rush ‑ Order Tracking & EDD
June 26, 2024
25.06 HORRIBLE EXPERIENCE! I keep having bugs after bugs first I had for months issues for their klavyio integration then I had another issue when client were clicking on their tracking, they had a 404 error message now the biggest issue, the tracking page is not being updated at all from the original tracking page it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand. Really stressful and scary times, I hope this will never happen to any other merchants.
We're truly sorry to hear about the issues you've been encountering with our Rush - Order Tracking and EDD app. It sounds like there have been several instances where our app hasn’t lived up to your expectations, and for that, we sincerely apologize. Your stress and concern are completely understandable and we want to assure you that we are committed to solving these problems as soon as possible. We are here to assist you and have our team look into the difficulties you've raised including the Klavyio integration and the 404 error that clients encounter when clicking on their tracking page. However, we'll need more details regarding the current tracking update issue you are experiencing. Will you be able to share more information about it? It will be extremely helpful for our team in resolving the issue. Remember, your feedback is important to us as it’s through experiences like yours that we continue to improve and serve our users better. Again, we're sorry for any stress we may have caused you or your customer service department, and your constructive criticism is highly valued. We'll be in touch soon and thank you for your patience. Best Regards, The Rush Team
Rush: Drive Repeat Sales with Order Tracking & Notifications