Bar & Cocoa review for Rush ‑ Order Tracking & EDD
Dec. 17, 2021
Initially I gave this app 5 stars. The emails and status updates that we're setting up are so mission critical that there can't be any mistakes! Things like Order Confirmations and Out for Delivery are pretty important. In the last 30 days this app has been a total and epic FAIL. 1. We set it up to notify customers about package stalls - and it stopped working. Status pulls are incorrect. 2. The app dashboard is completely useless. Doesn't help you resolve anything that is stuck in transit. 3. the final and last straw which is SUPER EMBARASSING is that the "Track Your Package" link button stopped working in the emails to our customers. This is just inexcusable!
Hey Bar & Cocoa team, we apologize for the inconvenience that has occurred. Our dev team has resolved every issue that was reported. We hope to continue communication over chat, so we can help resolve any outstanding issues. We are here for you if you need us.
Rush: Drive Repeat Sales with Order Tracking & Notifications