Canvas by Numbers USA review for Rush ‑ Order Tracking & EDD

Dec. 24, 2021

The app concept is brilliant. However, it is not polished. I leave this review after an initial 1-star review. The CEO then reached out to me, which I appreciate, and told me the team would work with me to solve any issues. - The app claims it will automatically update to the last mile tracking number. This is fantastic for businesses shipping overseas, and no other app does this. However, it will only do so if the original carrier updates the tracking with the last mile. And even if there was a last-mile number, the app ignored it sometimes. We saw many shipments that never changed to the last mile at all even though this was displayed on the native carrier page. - Since it will fail to pull the last mile in many cases, the tracking info will not be as complete and will be very confusing for customers, that will email you immediately. We got many emails from customers who did not understand where the package was. - The variables for Klaviyo could be better. We could not add product variant title, billing address, or the order status link from Shopify to our emails. - You cannot disable native order & shipping confirmation Shopify emails unless you are Plus. Even though this is a Shopify limitation, they should mention it. - The PayPal integration is still not finished after 3-4 months later. - The support, while helpful, seems to be overwhelmed. I had to wait several days for a response in some cases, and messages will be easily missed when using their slack channel. I had a feeling of being on my own sometimes. I'd really like someone working with us to set up flows more in-depth. We had questions daily, and the support pace was frustrating at times, slowing us down a lot. - Tracking page customization is tedious. It can only be done via support (you have no control), and it takes a while. They will adapt to your requests, though. All you need is patience. Having an editor with blocks would be fantastic. All in all, a very decent app with lots of potential, but I guess it did not meet our hyped expectations after reading through their website, and the CEO promised excellence. If you don't ship from overseas, don't need elaborated Klaviyo emails, and have a quite simple setup, this app will do great for you!