RyderShip
RyderShip™
Rating
4.3
feedback
30
chart
#14,584
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
17%
-
Less than a year
57%
-
More than a year
17%
Reviews Summary
Whiplash has received mixed reviews from users. Positive aspects include easy integration into Shopify, responsive customer service, and helpful warehouse managers. Users appreciate the technology in place, the friendly staff, and the seamless fulfillment process. However, negative feedback includes issues with slow shipping times, incorrect orders, buggy app sync, and unresponsive customer service. Some users also mentioned hidden charges, additional fees, and a decline in service quality after an acquisition by Port Logistics. Overall, Whiplash seems to have a strong technology infrastructure and good customer support, but there are concerns about operational issues and service consistency.
Highlights
Review RSS Feed
All reviews
Sept. 7, 2021
Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
Aug. 3, 2021
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
Dec. 7, 2019
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
Sept. 5, 2019
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
Sept. 3, 2019
The app is buggy - the sync does not work well. You will find yourself with a lot of ghost-inventory (the staff is entirely unable to fix their app issues either). The company has literally zero business ethics - they only care about your money. As for myself : they tried to extort a $1100 packing fee when I tried to leave for what would have amounted to a few boxes of inventory - maybe a half a days work. When I refused to pay (what was an packing fee OVER the value of my inventory) the refused to send it and kept it for themselves - citing some shady TOS agreement. AVOID this company. The app is buggy and the customer service is abysmal.
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