RyderShip
Elevated e-commerce fulfillment with a trusted 3PL
Rating
4.4
feedback
29
chart
#13,806
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
7%
-
Less than a month
17%
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Less than a year
59%
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More than a year
14%
Reviews Summary
Whiplash has received a mix of positive and negative reviews from ecommerce merchants using the Shopify app. Positive aspects highlighted include the ease of integration into Shopify, responsive customer service, and the ability to scale with technology. Users appreciate the friendly staff, excellent customer support, and the hands-on approach of warehouse managers. However, negative reviews mention issues such as declining service levels post-acquisition, slow shipping times, incorrect orders, and rude customer service. Some users also experienced problems with inventory syncing, leading to overselling and customer dissatisfaction. Despite these challenges, many users praise Whiplash for transforming their businesses, providing seamless fulfillment services, and offering reliable support.
Highlights
Review RSS Feed
All reviews
Sept. 7, 2021
Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
Aug. 3, 2021
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
Dec. 7, 2019
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
Sept. 5, 2019
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
March 11, 2019
I've been using the Whiplash App and fulfillment service for over 2 years now. I am currently using the DogPatch, San Francisco warehouse location for Whiplash, and could not be happier with the service provided there. Ray at DogPatch Whiplash is over the top excellent with staying on top of every little issue that pops up from time to time whether it be on the customer order side of things or on the inventory side of things. With Whiplash and the DogPatch warehouse handling all of our product fulfillment needs, I am free to focus on all of the other areas of the business that need my attention.
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