RyderShip
RyderShip™
Rating
4.4
feedback
33
chart
#4,083
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
12%
-
Less than a month
30%
-
Less than a year
100%
-
More than a year
30%
Reviews Summary
Whiplash has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, responsive team members, and seamless Shopify integration. Users appreciate the personalized service, quick responses to inquiries, and the ability to scale their businesses with Whiplash's technology. However, negative reviews mention issues such as slow shipping times, incorrect orders, buggy app sync, hidden charges, and declining service quality post-acquisition by Port Logistics. Some users also expressed dissatisfaction with the customer service, citing rude behavior and unprofessionalism. Overall, Whiplash seems to have a strong emphasis on customer support and technology but may have room for improvement in areas like order accuracy and service consistency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 7, 2021
Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
Aug. 3, 2021
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
Aug. 12, 2020
Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.
Dec. 7, 2019
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
Sept. 5, 2019
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
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