RyderShip
RyderShip™
Rating
4.5
feedback
62
chart
#1,725
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
6%
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Less than a year
34%
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More than a year
58%
Reviews Summary
Whiplash has received mixed reviews from users. Positive aspects include the ease of integration into Shopify, responsive customer service at the facility level, and impeccable customer service. Users appreciate the personalized service, quick responses to inquiries, and the ability to scale with the technology provided by Whiplash. However, negative aspects highlighted in the reviews include issues with syncing, incorrect orders being sent out, slow shipping times, and problems with inventory management. Some users also mentioned hidden charges, additional fees, and a decline in service quality after an acquisition by Port Logistics. Overall, while some users have had a positive experience with Whiplash and praise its customer service and technology, others have faced challenges with the app's functionality and service quality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 7, 2021
Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
Aug. 3, 2021
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
Aug. 12, 2020
Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.
Dec. 7, 2019
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
Sept. 5, 2019
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
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