RyderShip
Whiplash has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the ease of integration into Shopify, responsive customer service, and the ability to scale with the technology provided. Customers appreciate the friendly staff, excellent warehouse managers, and the hands-on approach of the team. However, negative reviews mention issues such as declining service levels post-acquisition, slow shipping times, incorrect orders, and rude customer service. Some customers also experienced problems with inventory syncing, leading to overselling and lost revenue. Despite these challenges, many customers praise Whiplash for transforming their businesses, providing excellent service, and being instrumental in their growth.
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Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
I've been using the Whiplash App and fulfillment service for over 2 years now. I am currently using the DogPatch, San Francisco warehouse location for Whiplash, and could not be happier with the service provided there. Ray at DogPatch Whiplash is over the top excellent with staying on top of every little issue that pops up from time to time whether it be on the customer order side of things or on the inventory side of things. With Whiplash and the DogPatch warehouse handling all of our product fulfillment needs, I am free to focus on all of the other areas of the business that need my attention.
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