Sage Business Cloud Accounting
Seamlessly Synchronize Your Orders To Sage Accounting
Rating
2.6
feedback
10
chart
#2,141
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
30%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, users have mentioned that the app worked flawlessly for a year, with excellent support from Marcel who went above and beyond to address issues. Users appreciated the functionality of adding a prefix to invoices and the seamless integration with Shopify. However, on the negative side, many users experienced issues with the app suddenly stopping working, lack of technical support, and integration problems with Sage. The slow response time from customer support and the inability to resolve technical issues were major concerns for users. Additionally, the app's compatibility with Sage South Africa was a recurring issue, causing disappointment among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 14, 2023
Working flawlessly for a year, then stopped working (completely our fault as we had a website before Shopify and the references became the same and wouldn't sync because it doesn't want to create duplicates) Marcel from support went above and beyond. a bit of a legend really and updated it so a prefix was added to our invoices and works great again.
Sept. 1, 2023
It was working fine but then all of a sudden stopped. When I click on the app in my Apps section on Shopify i get a 404 Error code. The 'support' has been non-existent. You just talk to Bots... So frustrating...
June 28, 2022
Abysmal. The integration does not work - our Shopify payouts have not pulled into Sage - new invoices have not pulled through into Sage - Void orders still show as payment outstanding in Sage I f only I'd read all the reviews, here on Shopify and via Google, as to how terrible people's experience has been, I would not have bothered with the trial. I think a previous comment seems quite accurate - probably a data harvest and not a real app company at all. I expect both Sage and Shopify to pay better attention to who they are allowing API access and more careful monitoring of the outcomes. This has been a huge waste of time and quite concerning now our finances need resorting.
Oct. 13, 2021
Unfortunately, it takes an average of three days to get a reply to a question, and usually, they will send you to a FAQ, which I had already read. Really it is the worst customer support. That is why I am removing the app. Not helpful at all. I cannot recommend this app.
Aug. 16, 2021
Really struggling with the app and my Shopify account. Have reached out to their help desk with no luck (zero reply). Does not integrate POS at all. Does not transfer over 100% of sales - the odd one or 2 a day seems to go missing. Does not process refunds (credit notes) properly; bases the credit amount on the value of removed line items instead of actual refund amount. No alternative at present so trying to keep at it. Nightmare.
Using app
About 2 months
Total reviews
3
Average rating
3.7
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more