Sage Business Cloud Accounting
The reviews for this Shopify App are quite mixed, with some users experiencing major issues and frustrations while others have had positive experiences. One common theme among the negative reviews is the lack of customer support and non-existent technical assistance. Users have reported that the app stopped working suddenly, integration issues with Sage, slow response times from support, and difficulties with refunds and POS integration. Some users also mentioned that the app is not accessible in certain regions like South Africa, limiting its functionality for global users. On the other hand, positive reviews highlighted the app's functionality when it was working well, with seamless syncing of invoices to Sage and a helpful support representative named Marcel who went above and beyond to resolve issues.
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Just doesn't work and customer support is non-existent!
Working flawlessly for a year, then stopped working (completely our fault as we had a website before Shopify and the references became the same and wouldn't sync because it doesn't want to create duplicates) Marcel from support went above and beyond. a bit of a legend really and updated it so a prefix was added to our invoices and works great again.
It was working fine but then all of a sudden stopped. When I click on the app in my Apps section on Shopify i get a 404 Error code. The 'support' has been non-existent. You just talk to Bots... So frustrating...
Abysmal. The integration does not work - our Shopify payouts have not pulled into Sage - new invoices have not pulled through into Sage - Void orders still show as payment outstanding in Sage I f only I'd read all the reviews, here on Shopify and via Google, as to how terrible people's experience has been, I would not have bothered with the trial. I think a previous comment seems quite accurate - probably a data harvest and not a real app company at all. I expect both Sage and Shopify to pay better attention to who they are allowing API access and more careful monitoring of the outcomes. This has been a huge waste of time and quite concerning now our finances need resorting.
Unfortunately, it takes an average of three days to get a reply to a question, and usually, they will send you to a FAQ, which I had already read. Really it is the worst customer support. That is why I am removing the app. Not helpful at all. I cannot recommend this app.
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