Sage Business Cloud Accounting
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, some users have mentioned that the app worked flawlessly for a period of time and the customer support, particularly from Marcel, was exceptional. Users appreciated the functionality of sending invoices to Sage as purchases happen. However, on the negative side, many users have reported issues with the app suddenly stopping working, non-existent customer support, and difficulties with integration and functionality. Some users have expressed frustration with the lack of response from the support team and the app's inability to perform certain tasks like processing refunds properly and integrating with POS systems. Additionally, there are concerns about the company's seriousness and data privacy practices.
Review RSS feed
Just doesn't work and customer support is non-existent!
Working flawlessly for a year, then stopped working (completely our fault as we had a website before Shopify and the references became the same and wouldn't sync because it doesn't want to create duplicates) Marcel from support went above and beyond. a bit of a legend really and updated it so a prefix was added to our invoices and works great again.
It was working fine but then all of a sudden stopped. When I click on the app in my Apps section on Shopify i get a 404 Error code. The 'support' has been non-existent. You just talk to Bots... So frustrating...
Abysmal. The integration does not work - our Shopify payouts have not pulled into Sage - new invoices have not pulled through into Sage - Void orders still show as payment outstanding in Sage I f only I'd read all the reviews, here on Shopify and via Google, as to how terrible people's experience has been, I would not have bothered with the trial. I think a previous comment seems quite accurate - probably a data harvest and not a real app company at all. I expect both Sage and Shopify to pay better attention to who they are allowing API access and more careful monitoring of the outcomes. This has been a huge waste of time and quite concerning now our finances need resorting.
Unfortunately, it takes an average of three days to get a reply to a question, and usually, they will send you to a FAQ, which I had already read. Really it is the worst customer support. That is why I am removing the app. Not helpful at all. I cannot recommend this app.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.