BLV Delivery review for Heartcoding Sales & Discounts
Dec. 22, 2020
This app has some amazing potential but falls short. The first issue I had was that it was discounting the "Compare At" pricing instead of the actual price. That was an easy fix. I just removed the compare price on the items and that seemed to fix the problem. The challenge now is that the app is simply not working. In the app, it will show the items and the discount/sale price, but on the site, it shows the item(s) at the regular price. The interface of this app is stellar and very easy to use. It just doesn't do what it is supposed to. *Update* This app is pretty screwy. It sometimes pulls pricing from the compare at pricing, and other times at the actual pricing. Plus if you have 1 one item at one price and others at another it will sell it at the lowest price on all items. In your reply, you mention that most customers want the discount off the original price. That is not what is happening. Why would I want to take a loss on a product? There have been 2 sales where for some reason the "Compare At" pricing had the cost inputted. Not sure how that happened, but it was not done by SDM. However, because SDM discounted the compare at price we took a loss. *UPDATE2* Please don't misunderstand what I said. I was stating that This app did not put the cost in a cost field. That was not meant to say that it was the fault of someone else. I just wanted to clarify that the app in addition to completely messing up literally all of my inventory, it also did not put in the wrong cost. I have spent the last 6 hours trying to fix what this app did. If I could give this app a negative star rating, I would. In all the reviews I have ever written on shopify for app, this is easily the most negative. If you accidentally make a mistake, or if the app makes a mistake, there is nothing that will revert your store back to what it was before. There are products that this app was never supposed to adjust that are messed up.
Dear BLV Delivery, thank you for your review. We are very sad that you didn´t reach out to our support nor answered to one of our emails, where we asked you what actually the problem is. As you can read in our FAQs (NO.3,4), our app always discounts from the price the product was originally created, as this is what most customers want. And from our side we cannot see any trouble in the logfiles caused by our app - it seems everything works and worked smoothly and the prices were / are discounted in the back- and frontend. And as you are currently using our app: is there still any problem? We would be very happy if you could contact us / answer to one of our emails so we can help you fix any problem. Thank you and we hope to hear from you soon. Kind regards UPDATE: Dear BLV delivery, we are very sorry to hear you still have problems with your sale campaigns - but as you mention in your review, the SDM is clearly not responsible for putting your „cost per item" into the compare at price field, as our product does not use this field. Maybe there is and interference with another app? Our app does what it is build for: it ALWAYS discounts the original price of the product. If a product is already on sale, the app takes the "compare at price“, completely according to the Shopify rules: "To show a reduced price, move the variant's original price into Compare at price. Enter a lower value into Price.“ .Please also see the link to the Shopifys information about sale campaigns: https://help.shopify.com/en/manual/discounts/sales . FYI: As a safety feature and for an easy doublecheck to avoid any mistakes we build an overview into our app (right hand side when creating a campaign), where you can see every single price of the selected products during the campaign before you start the promotion. Did you take a look at this? As we offered before, we are happy to help you create your sale campaigns or explain how our app works - just drop us an email or give us a call. We would be happy to hear from you! Update 2: Dear BLV Delivery, if you are interested in solving a problem (which might not even be connected to our app) we are really very happy to help and willing to go the extra mile for you as we wrote in several emails and in our answer to your reviews - just drop us an email or give us call. But we are not interested in a discussion with factless accusations that will lead nowhere so we don’t answer to that. If we can assist you product wise just let us know. Kind regards
