Sweet Southern Smocked Babies review for Heartcoding Sales & Discounts

Dear Kimberley, we are very sad about your negative review. We have explained to you several times that due to a technical issue on shopify's side, we were not able to receive your email. This was also confirmed to you personally by shopify (see email below from Shopify support). Moreover, our programmers still helped you for free to solve issues with your theme which had nothing to do with our app. We tried to reach you several times, but after all issues were resolved you unfortunately did not respond. We would be very happy if you would reply to one of our emails to discuss the issue with us. Yours sincerely, your Heartcoding Team Shopify support: This is a follow-up to your previous request #8995 "Shopify Support Chat Logged" ---------------------------------------------- Moe F, Sep 19, 2022, 20:54 EDT Hi Norbert, Mo here once again from the Shopify Partner support team. Unfortunately we cannot reach out to the Merchant on this matter, but I can recommend either sending a copy of this email as a form of proof that you were not able to reach back to them due to technical issues on our end or CC'ing them on this ticket thread after you confirm to do so. As for the reason why this was happening is due to your email being supressed on our end, although we do not know the reason why this was happening we know it has been happening since August 24th, 2022. Thank you for your patience and cooperation on this matter. Please don’t hesitate to contact us again if you have any further questions. Best regards, Mo F. | *Shopify Partner Support Specialist