Valentina Rio review for Heartcoding Sales & Discounts

3 / 5

Nov. 28, 2022

The app from Server Error (500) we can't delete the discounts on the site! it is urgent how can we do?

Using app

5 months

Total reviews

4

Average rating

3.0

Developer Reply

Dear Valentina Rio, thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue tonight and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities. Kind regards, Norbert

Heartcoding Sales & Discounts for Shopify
Heartcoding Sales & Discounts
4.8 star
511 reviews

Heartcoding Sales & Discounts

Developer
Shopify App Store