Book Wardrobe review for Cart Upsell—Slide Cart Drawer
July 3, 2024
Customer service is non-existent and they do not have a live chat. The app has bugs, which harms the checkout experience for potential customers! I emailed them and even provided video proof, they never got back to me
Dear Book Wardrobe, We sincerely apologize for the inconvenience you experienced with our app. We understand how crucial a smooth checkout experience is for your business, and we deeply regret any disruption caused. The issues you encountered were a result of a major update we were implementing in early July. Unfortunately, during this update, some bugs affected the app's performance and our support system was temporarily inactive. We understand how frustrating this must have been, especially when evidence was provided and no response was received. We want to assure you that these issues have been resolved. Our app is now working perfectly fine, and our support system is fully operational. As a valued long-time customer, your satisfaction is incredibly important to us, and we are committed to providing you with the best possible service. Please contact us directly at [email protected] so we can address any remaining concerns you may have and ensure everything is working smoothly for you. Your feedback is invaluable to us, and we would greatly appreciate it if you could consider revising your review. You can revise your review using this link: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Thank you for your understanding and patience. We are here to support you and ensure your continued success with our app. Best regards, Deep | Support Team Gm Infotech Inc