Musashi Swords review for Cart Upsell—Slide Cart Drawer
July 15, 2024
This app randomly created an automatic "FREE SHIPPING" Discount even when it was never setup. It automatically discounted shipping costs from different orders. Be careful when using this app, hard to trust when settings are being randomly manipulated.
Hi Musashi Swords, Thank you for your feedback. We're sorry to hear about your experience, and we appreciate the opportunity to address your concerns. It seems there was a misunderstanding regarding our app's features. In early July, we introduced an update to enhance our app by integrating Shopify's discount function. This update ensures that only a single discount, as configured within our app, appears in your discount section to prevent multiple discounts from being created. The "Free Shipping" discount you mentioned was generated because you activated the free shipping progress bar option in our app. This is an intentional feature to help your customers enjoy free shipping as they meet the specified criteria. We understand how important it is for your store operations to run smoothly. If this update has caused any inconvenience or loss, we are more than willing to compensate you for it. Our intention has always been to support your business, and we are committed to resolving any issues you may have. We sincerely apologize for any confusion this has caused. We would greatly appreciate it if you could reconsider your one-star review. Honest reviews are essential to us, and we strive to ensure that every store owner has a positive experience with our app. Please contact us directly so we can assist you further and make things right. You can revise your review using this link: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Thank you for your understanding and cooperation..