Cart Upsell—Slide Cart Drawer
Cart Upsell & Cross Sell - Slide Cart Drawer
Rating
4.4
feedback
115
chart
#797
All reviews
Rating Breakdown
July 3, 2024
Customer service is non-existent and they do not have a live chat. The app has bugs, which harms the checkout experience for potential customers! I emailed them and even provided video proof, they never got back to me
Dear Book Wardrobe, We sincerely apologize for the inconvenience you experienced with our app. We understand how crucial a smooth checkout experience is for your business, and we deeply regret any disruption caused. The issues you encountered were a result of a major update we were implementing in early July. Unfortunately, during this update, some bugs affected the app's performance and our support system was temporarily inactive. We understand how frustrating this must have been, especially when evidence was provided and no response was received. We want to assure you that these issues have been resolved. Our app is now working perfectly fine, and our support system is fully operational. As a valued long-time customer, your satisfaction is incredibly important to us, and we are committed to providing you with the best possible service. Please contact us directly at [email protected] so we can address any remaining concerns you may have and ensure everything is working smoothly for you. Your feedback is invaluable to us, and we would greatly appreciate it if you could consider revising your review. You can revise your review using this link: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Thank you for your understanding and patience. We are here to support you and ensure your continued success with our app. Best regards, Deep | Support Team Gm Infotech Inc
June 8, 2024
h
Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
June 4, 2024
the app I looked for for my store
Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
June 1, 2024
good
Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
June 1, 2024
This app has actually been instrumental to us getting more sales.
Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
May 31, 2024
NICE
Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
May 14, 2024
Great app that will help your sales maximize, our sales growed more then 25%
April 27, 2024
I'm going to leave a review since it's mandatory to get help! If you have a problem with the application, sophia asks you to leave a positive review and to send them the screen screnn before even finding a solution to the problem. I don't recommend this app or the customer service behind it.
April 24, 2024
The app is faulty and no support. When setting a discount of 10%, it automatically reduces it by 20%.
Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.. [email protected]
April 15, 2024
May 13, 2024
I love this app so much it is very underrated one of the best apps on Shopify. You deserve six stars in all honesty⭐⭐⭐⭐⭐⭐
Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.. [email protected]