SaleHoo Dropship
Automate your dropshipping business with SaleHoo Dropship
Rating
1.4
feedback
7
chart
#3,254
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
0%
-
Less than a month
29%
-
Less than a year
57%
-
More than a year
0%
Reviews Summary
The reviews for the Salehoo Shopify App are predominantly negative, with users expressing frustration over payment processing issues, technical problems, lack of user-friendliness, and poor customer support. Many users reported difficulties in drop shipping, with constant technical issues and delays in resolving problems. The app was criticized for not providing up-to-date trending products, incorrect categorization, and a cumbersome import process. Some users also mentioned being charged for the app despite canceling it, leading to further dissatisfaction. However, a few positive comments highlighted the quick response and valuable assistance from the Salehoo Dropship Team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2023
I was not happy problems with processing payment for merchandise
Hey Watch Express - we're sorry to hear you're still having problems with your payments to AliExpress! While this problem isn't directly linked to SaleHoo we want to get you moving in the right direction, so we've reached out by email to chat further. Plus, we'd love to help you find any other suppliers and brands that pique your interest!
Oct. 24, 2023
I would not recommend this app to anyone as it comes off as user friendly, but it is literally the most difficult thing to get over milestones with this when trying to drop ship! There was constant technical problem after technical problem and I was never even able to open my store with this app because they could never resolve all of their difficulties for my store to run smoothly. Saying it would take up to two months to fix an issue that conveniently occurred right after I waited 3 WEEKS for another issue to be resolved! A waste of time and money, and I spent a good bit on this app with hopes of it showing me how to drop ship through the "Educate" section and got nowhere! Over $100 just for the lady to waist my time making short videos on things that don't matter. I wanted to know how to set up my store and learn to drop ship, not get any basic info I could've gotten on YouTube for free! Then, if you don't purchase their most expensive drop shipping subscription and you choose the one for $27/month, all you get is little random items that you'll pay more for than you'll profit from! And you'll see a FEW things that USE to be trending, but nothing that is currently trending! The products aren't categorized correctly, pricing isn't up to date, and they don't make it seamless to import to your store. Just a difficult app all around and a huge waist of time and money. I truly don't even know who recommended to me that this was a good app to have, but they were definitely not someone who wanted to see my store succeed I'll tell you that! I would give 0 stars if possible but the 1 star will suffice for the fact that customer support is actually decent on getting back to you. No other pluses I experienced personally from using this app. I wish I would've noticed the 1.6 star rating before wasting so much time and money on it!
Thanks for sharing your feedback. We recognize that the numerous technical difficulties have caused frustration and disappointment, and we deeply regret the inconvenience caused. We also thank you for recognizing our responsive customer success team. We can discuss your concerns further and invite you to email us at [email protected]. We're eager to help improve your dropshipping business and hope you give us another chance to improve your experience with us.
Sept. 30, 2023
While SaleHoo is connected to Shopify, it is actually not connecting to Alibaba since May so when an order comes through, it doesn't automatically process the order. You have to manually submit an order directly on alibaba and ship to your customers yourself. But because Shopify is connected to Salehoo, Shipping Notification emails are disabled. Started off well but ultimately disappointed
We would like to express our sincerest apology for the inconvenience this has caused as a result of our open technical ticket. A quick workaround has been provided via email however, our technical team continues to find a permanent resolution for this. It won't be long, and we will surely get in touch once this has been fixed. Rhea, our Customer Success Supervisor, will get in touch via email to continue supporting your online business.
June 20, 2023
I had a disappointing experience with Salehoo. Not only did I get charged by Shopify for my Salehoo subscription, but Salehoo claims they didn't receive the payment. As a result, my account was abruptly canceled, and all the products I had listed on Salehoo are now gone. To make matters worse, dealing with Rhea from Salehoo has been frustrating because she is extremely slow to respond and has provided little to no support. It's been a frustrating ordeal, and I'm dissatisfied with Salehoo's service overall.
Thank you for providing feedback. We are extremely apologetic that your experience did not meet your expectations. Currently, we are dedicating significant resources to investigate the subscription charge status and identify how this impacted your access with the SaleHoo Dropship app. Additionally, we are working with our development team in terms of recovering your product list so you can resume your project. Jono, our head of operations, will be reaching out to you via email with updates on the situation. We deeply regret that our customer service did not live up to your expectations but please know that we are committed to incorporating your feedback into our ongoing efforts to improve our services. We value your input and remain fully dedicated to providing our clients with the highest quality support.
May 21, 2023
i am being charged for this app which i have cancelled...what is going on? Please cancel whatever charge you are charging me.
Thank you for your feedback. We are sorry to hear that you were charged after canceling your account, and we sincerely apologize for the inconvenience this may have caused you. We are now coordinating with Shopify billing to make sure your subscription with us is completely cancelled and refunded with the recent charge.
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