CheekSqueeze review for SaleHoo Dropship
June 20, 2023
I had a disappointing experience with Salehoo. Not only did I get charged by Shopify for my Salehoo subscription, but Salehoo claims they didn't receive the payment. As a result, my account was abruptly canceled, and all the products I had listed on Salehoo are now gone. To make matters worse, dealing with Rhea from Salehoo has been frustrating because she is extremely slow to respond and has provided little to no support. It's been a frustrating ordeal, and I'm dissatisfied with Salehoo's service overall.
Thank you for providing feedback. We are extremely apologetic that your experience did not meet your expectations. Currently, we are dedicating significant resources to investigate the subscription charge status and identify how this impacted your access with the SaleHoo Dropship app. Additionally, we are working with our development team in terms of recovering your product list so you can resume your project. Jono, our head of operations, will be reaching out to you via email with updates on the situation. We deeply regret that our customer service did not live up to your expectations but please know that we are committed to incorporating your feedback into our ongoing efforts to improve our services. We value your input and remain fully dedicated to providing our clients with the highest quality support.
