
OmniOne Feeds & Ad Management
Feed & Ad Management For Google, Microsoft Ads, Meta &...
Rating
3.9
feedback
37
chart
#2,816
Reviews Over Time
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Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its ease of setup, variety of features, and excellent customer support. The support team, particularly individuals like Scott, Arthur, and Giovanni, received high praise for their knowledge and responsiveness in helping users navigate the app and troubleshoot any issues. Users also highlighted the app's effectiveness in improving conversions and boosting sales, with some experiencing significant growth in their businesses after using the app. On the negative side, some users expressed dissatisfaction with the app's pricing structure, particularly for the managed services, which they found to be expensive. There were also complaints about the lack of transparency in the services offered, with some users feeling misled about the focus on paid ads over SEO services. Overall, while the app received high ratings for its functionality and support, there were concerns raised about pricing and communication regarding services offered.
Highlights
Rating Breakdown
All reviews
Feb. 13, 2024
I engaged with this marketing company with high hopes, but unfortunately, my experience has been far from satisfactory. The journey began with Herman, who initially assisted us, but after three months, I observed minimal return on investment (ROI) and no significant improvement in our website's conversion rates. In an attempt to address the issues, the representative was switched to Kyle, only to be replaced by Brian shortly after. Despite Brian's friendly demeanor, the outcomes were still disheartening. After investing a total of $4,800, the generated sales barely exceeded $1,000 over a six-month period. This disappointing performance left me questioning the effectiveness of their strategies and the value of the services rendered. One major point of contention is the lack of transparency regarding their offerings. During the sign-up process, there was no indication that the company solely focuses on paid ads and does not provide SEO services. This crucial detail was only discovered later on, and it significantly impacted the overall effectiveness of the marketing campaign. The absence of SEO services means that if you don't have a substantial budget for paid ads, your investment may result in minimal returns. This limitation should have been clearly communicated during the initial discussions, allowing clients to make informed decisions based on their budget and marketing goals. In essence, my experience with this marketing company has been marked by unfulfilled promises, limited results, and a lack of upfront transparency. I would caution potential clients to exercise due diligence and carefully consider their specific needs and budget constraints before engaging with this company. Buyer beware, as the reality may fall far short of the expectations set during the initial pitch.
Oct. 19, 2022
Great app so far, pretty easy setup and has a lot of features. Support and live chat is amazing, Scott on chat answered my questions before I even asked them, really knows the product. Highly recommend if you want to get on Google, the support is worth it if you are a rookie like me.
March 4, 2022
Well, I'm blown away! We were trying to find a way to connect our websites to google and bing and this is by far the best option! We had several issues with other services and continue to bang our head against the wall to no avail! I sat down on a Friday afternoon, installed the app, was greeted by Scott and in no time I had their app installed on both of our websites and the feeds updated into google. No more wondering what is going on with google! You know, and if you don't just message them and they will tell you what's up! I can not convey how impressed I am with he level of service and technology provided by this team! Anyone who leaves a bad review didn't connect with their support team! Now I will rave about Scott, he was fantastic! He knew the answers to all of my questions before I even asked them. He sent easy-to-follow instructions and helped me along when I was being dense. I'm not sure you can ask for anything more from a company! I mean, I can't think of anything! AWESOME TECH + AWESOME TEAM = HAPPY CUSTOMERS!!!!
Feb. 8, 2022
The S&O team helped me get my feeds set up to my specifications accurately and quickly! The app is extremely versatile in regards to manipulating and enhancing product data. Shout out to Norm and Ed!!
Jan. 30, 2022
The team over at S&O really helped us grow our brand presence again once we became licensed in the anime industry. They are very knowledgeable about digital marketing and helped our team transition to a self-managed plan.
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